Hi All
My Aunt has been in her residential care home for just over 3 years. She regards this as her home. She has dementia and suffers frequent falls. We were paying for additional 1:1 at night as this was when she was most active. On 28th Nov I went to an MDT CHC assessment. She was found eligible for full CHC funding on 28th Dec. Then the ICB did absolutely nothing. I chased them on 9th Jan. Still nothing........ On 17th Jan she fell at night and broke her hip. My poor darling Aunt. On 2nd Feb I chased the ICB again. No response. I chased on 5th Feb asking for a response that day. Still nothing. On 6th Feb I contacted them again, in stronger terms. I had a Clinical Director call me to apologise, stating that he would look into it. The 1:1 was organised that day. Fat lot of good that is at the moment. My Aunt is currently immobile due to hip surgery!! Allegedly the delay in them making any contact with me at all was due to Christmas, staff shortages, a restructure and someone having the case allocated to them and not doing anything with it. The clinical director phoned me again on Thursday, blaming the care home for my Aunt's fall and stated that she would have to move. The care home is brilliant. The looked after another family member for 11 years and I have confidence in the care they provide. They have a lot of long serving staff. The manager has been there over 20 years and is still passionate about learning and providing the best care possible. My question is, can the ICB enforce a move. It will hasten my Aunt's death if they do. I feel so guilty for making a fuss. It feels like it has all back fired on me and my Aunt may suffer as a consequence.
My Aunt has been in her residential care home for just over 3 years. She regards this as her home. She has dementia and suffers frequent falls. We were paying for additional 1:1 at night as this was when she was most active. On 28th Nov I went to an MDT CHC assessment. She was found eligible for full CHC funding on 28th Dec. Then the ICB did absolutely nothing. I chased them on 9th Jan. Still nothing........ On 17th Jan she fell at night and broke her hip. My poor darling Aunt. On 2nd Feb I chased the ICB again. No response. I chased on 5th Feb asking for a response that day. Still nothing. On 6th Feb I contacted them again, in stronger terms. I had a Clinical Director call me to apologise, stating that he would look into it. The 1:1 was organised that day. Fat lot of good that is at the moment. My Aunt is currently immobile due to hip surgery!! Allegedly the delay in them making any contact with me at all was due to Christmas, staff shortages, a restructure and someone having the case allocated to them and not doing anything with it. The clinical director phoned me again on Thursday, blaming the care home for my Aunt's fall and stated that she would have to move. The care home is brilliant. The looked after another family member for 11 years and I have confidence in the care they provide. They have a lot of long serving staff. The manager has been there over 20 years and is still passionate about learning and providing the best care possible. My question is, can the ICB enforce a move. It will hasten my Aunt's death if they do. I feel so guilty for making a fuss. It feels like it has all back fired on me and my Aunt may suffer as a consequence.