Thanks Jennifer.
This matron was confrontational before he knew I was a lawyer. When I handed him my letter exprssing our concerns on office notepaper his attitiude was even worse. When I asked him if he had 'taken on board our concerns' he accused me of 'lawyer speak'
He told me there were a number of 'factual inaccuracies' in my letter. When I asked him to be more specific he told me that my complaint that when we were asked to attend the hospital to try and calm my dad down and I had explained this was very difficult as the patient in the bed opposite had his own portable TV blaring out the England game, he said that it wasn't the patient's own TV but one provided by the hospital...
He then said another factual mistake was my assertion that this ward was wholly inappropriate for a demetia sufferer. When I pointed out that this was a matter of opinion on which we didn't agree and not 'factual' he again accused me of having my lawyer head on.
We are of the firm opinion that this is a man who is not used to being questioned by people of equal intelligence and (when it comes to dementia) superior experience. Perhaps he has bullied his way to the top.
I too regret not being more vocal in my concerns about the use of lorazepam. I expressed my concerns on Friday and it has taken until today to be taken seriously. I hope it is not too late.
Hi daynurse. I gathered you had medical qualifications. I am sure your joining us here on TP will be invaluable. I have been at pains to stresss that we have no issue with the nursing staff on the ward. They are doing their very best and are extremely approachable and caring, but they are run off their feet and cannot have eyes in the back of their heads.
Believe it or not, my dad is not the most challenging dementia patient on the ward. Another man with dementia is even more determined than my dad to escape. My sister was chatting to his son whilst I was still 'antlers locked' with the matron. He is in an EMI home (the one I looked at and thought was awful) where he has one to one care. He had a fall, hence the reason he is in hospital and although only 7 stone puts up a damn good fight.
The nurses from ICU have never seen anything like this (their patients are ventilated and immobile) and it sure is an eye-opener for them.