When I said registered I meant with the court of protection. I'm not certain what registering it with the solicitor means in this context. Oh, we are talking about an enduring power of attorney, yes? And you are in England (not scotland)? I'm afraid that some building societies (and banks) are less than competent than they should be with this. Can you not call this helpful woman at the BS and ask her what has happened?
As a matter of interest did you fill out this form
http://www.alliance-leicester.co.uk/savings/attorney.pdf?
Or did you follow these steps (from
http://www.alliance-leicester.co.im/assets/pdf/Frequently_Asked_Questions.pdf)
First ensure that you have a valid Power of Attorney. The main types of Power of Attorney we can accept are:
• General Powers of Attorney drawn up under the laws of the Isle of Man, in the correct legal form; and
• General Powers of Attorney drawn up under the laws of England and Wales, including powers drawn up in the prescribed form under
the Enduring Powers of Attorney Act 1985.
Please telephone if you are unsure if your Power of Attorney will be acceptable. You also need to:
• either complete a Change of Account Information form and post it to us, or write to us clearly setting out the details of the change; and
• provide the original or a certified copy of the Power of Attorney, together with the details of any Solicitors or Advocates who have drawn
up your Power of Attorney; and
• provide identification documents as evidence of the identity of the Attorney, in line with our Guidance Note on Customer Identification
(one document from List A and one from List B).