As to looking over customers interests; Well when the customer is not ill or incapacitated that is of course what their role is all about; but when the customer is for any reason unable to function normally anymore; then the next of kin should morally and legally, look after the patient or customers interests; not the bank or company; who have no tie to the patient or customer; other than holding their money.
I am not a lawyer; and as Doctor Johnson once said; the Law is an Ass; and right is right to my ordinary way of thinking; and this is just my humble opinion……Micky
To be fair Mickey, it is not unknown for next of kin to NOT look after the 'patient's' interests and if banks didin't have to follow procedures then they would be seen as colluding in dishonesty. My brother would certainly not handle my mum's finances responsibly were he given access to them.
It goes without saying that I do not for one moment believe that anyone here is attempting to act in anything other than the best interests of their loved one.
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