I know! It's a 0300 number which should be included in the free minutes of my call plan but it's frustrating nevertheless. I gave up after the fifth attempt after I was yet again cut off while having made it to first in the queue. Then I called back, randomly choosing another number option and complained to the person who answered there. Because you can get through to any other department! She couldn't help me of course but I just needed to complain. She said she's heard it from a lot of other people too, but I'll just have to wait until they call me back. Ludicrous.