I emailed the Building manager and copied it to her head office and to Social Services, but will call at 9.30 tomorrow to make sure. On site care manager never gave us a direct contact number, which is one of the frustrations I raised on email.Hi Rob
Hopefully once you are in, the care package will kick in and all will be well. It sounds like the care manager didn't explain it properly, as she would have known that the on site team would take over on day 1. She probably assumed you knew how it worked as it should have been explained when you were offered the flat, not when you were sorting out the care routine with her.
Is she on site tomorrow - she would be a good point of contact if she is - as she should rota the carers etc. My mum's is lovely and was very helpful when she moved in and when she returned after hospital a couple of years ago.
All the best to you and your mum, JM.