My mum has been in a care home since the end of March this year. It is rated as good on the CQC rating.
There has been more than one occasion where they haven’t informed me of issues that have arisen & I find out when I get there. Is this normal?
I know they have lots to do but should I be concerned?
A few months ago, my mum developed quite a large bruise on her arm. Nobody knew what had happened. My mum seemed to think that someone had man handled her but couldn’t say who it was or if it had actually happened with anyone doing it or not? Don’t get me wrong, the care home were concerned but I only found out when I went to visit her.
The other day, I found out that she was on antibiotics for her legs, she had recurring cellulitis, actually it rarely goes away. It just so happened that I was there at dinner & the nurse gave her the antibiotic & I asked what it was for & she apologised & said someone should have told me.
Today I did actually get a phone call to say that my mum had ended up on the buzz mat last night in her room but seemed to be unharmed which is what they should do.
While I am there, all the carers seem to be caring & I don’t question that but they don’t seem to be 100%. I have never had a review meeting with them about my mum. I missed her original one as I was on holiday at the time but I never got any notes or heard anything about it.
It’s the first time that a family member has been in a care home so I haven’t got a comparison. I’d be grateful for your thoughts.
There has been more than one occasion where they haven’t informed me of issues that have arisen & I find out when I get there. Is this normal?
I know they have lots to do but should I be concerned?
A few months ago, my mum developed quite a large bruise on her arm. Nobody knew what had happened. My mum seemed to think that someone had man handled her but couldn’t say who it was or if it had actually happened with anyone doing it or not? Don’t get me wrong, the care home were concerned but I only found out when I went to visit her.
The other day, I found out that she was on antibiotics for her legs, she had recurring cellulitis, actually it rarely goes away. It just so happened that I was there at dinner & the nurse gave her the antibiotic & I asked what it was for & she apologised & said someone should have told me.
Today I did actually get a phone call to say that my mum had ended up on the buzz mat last night in her room but seemed to be unharmed which is what they should do.
While I am there, all the carers seem to be caring & I don’t question that but they don’t seem to be 100%. I have never had a review meeting with them about my mum. I missed her original one as I was on holiday at the time but I never got any notes or heard anything about it.
It’s the first time that a family member has been in a care home so I haven’t got a comparison. I’d be grateful for your thoughts.