Hi my grandad is in a care home. We are working with social workers etc to get him moved as it is not meeting his needs. My mum and uncle have lodged a series of complaints. As soon as he's out of there the cqc are going to investigate the place. Yesterday the staff said they were told by management to take his call bell away as they don't think he needs it. We are going to complain. He has dementia alongside Parkinson's disease. However he still uses his bell and asks where it is if its not there. Sometimes admittedly he presses it and asks for some of his chocolate but that's his right. So basically he has continuing healthcare. He's been accessed as having the capacity to use the bell. When we complain I was wondering if there's any buzzwords we can throw at them or legislation. Is this human rights or to do with deprivation of liberty? If anyone knows what legislation is involved I'd appreciate if you could tell me as using this will give us an edge in complaining. Thankyou Just an update spoke to advisor on national dementia helpline who gave advice and were very concerned so we've now got what we need to get this sorted.