Then yes, see her about concerns, but with company unless they have skirted issues in the letter in which case ask for the missing information in writing first. It's so hard having to take this sort of thing on on top of everything else. I suspect that's why people get away with it. I have a response to a complaint I made to our local hospital to respond to. It's a three page advert of incompetence and bungling - I find the whole business so angry making it's difficult to write coherent English.
Now husband has developed dysphonia plica ventricularis and this can be due to stress and anxiety so I have made an appointment with the GP who is dealing with my stress etc with both mums..... He needs medication to cope