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I would make a very serious formal complaint to the home and to the CQC and to your local adult safeguarding team (duty desk adult social care). Your MiL is on respite and they are not making sure that she has her basic care needs met so just imagine the state the permanent residents are living in and most particularly those without relatives or anyone to care whether or not they are cared for . This is an absolute disgrace and there is not a chance it will improve without some serious intervention as they have clearly completely ignored your instructions!!!!!Sorry to come back to this issue. I picked MIL from respite and she stunk so badly it made me heave! Her clothes were filthy. My hobby felt sick. She had no pants nor pad on. I could smell her filthy feet and stale urine. She looked a mess. To say the least I was not a happy woman
I very calmly stated what I expect and what used to happen which is
1. I expect her to be in clean smell free clothes
2. Where pad and pants which we provide ( but seeing how many left she had worn none)
3. I expect to have supervised washing as discussed before her first respite
4. A bath or shower which she will ALWAYS consent to if it is a male present especially the night before she comes home
She will consent to assisted washing if handled in a kind dignified way but as I said to the carer she sounds so convincing that they believe every word she says
All her clothes stunk, nothing had been washed which had been done originally hence I provide 3 of everything for one to wear, one in the wash and one clean
I will give them one more chance then formal complaint!!!!
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I think what happens with some CHs that do respite, is that if the person is at all difficult over personal care, they take the easy way out because it's not going to be their problem for very long. They can't do the same with permanent residents, or they'd mostly look like bag ladies/men, and the place would smell like the sort of public loo you run a mile from with your legs crossed.I would make a very serious formal complaint to the home and to the CQC and to your local adult safeguarding team (duty desk adult social care). Your MiL is on respite and they are not making sure that she has her basic care needs met so just imagine the state the permanent residents are living in and most particularly those without relatives or anyone to care whether or not they are cared for . This is an absolute disgrace and there is not a chance it will improve without some serious intervention as they have clearly completely ignored your instructions!!!!!
PS so sorry you and your MiL are being subjected to this awful treatment
They send the complaint directly to the Inspector scheduled for the next inspection of that home. Then a decision is made about whether it requires an urgent visit or not and if so it triggers a visit and if not it stays with the file for the next inspection and is investigated.My thoughts
At the time you hadn't sent it to CQC, you are allowed to change your mind, and if it was me, I would send to CQC. Possibly informing them you have decided to do so, as cynic in me thinks if they don't know CQC are involved, they won't do anything immediately, if they know, maybe something will be done sooner
I did complain about a care home I visited, and chose not to send mum to, by phone to CQC. I was responded to sympathetically, by phone and asked to send an email of my concerns. No other feedback, but I'm guessing a complaint was on file, and I think this is the case, once 10 complaints are received, CQC can then do a spot check. Tho with the lack of staff CQC are having at the moment, it may not be as "instant" as is needed.
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I am so sorry that you are so stressed at the moment. No-one else will ever know so you don't need to worry about number 6 at all - but the reality is that if a home did know you would get better service not worse - isn't that awful - sadly it is often true.You are all so kind
The CQC report was really bad about 9 months ago but then when I looked again about 8 weeks ago the Care home got a fabulous report
Also what has upset me big time is the fact that ...
1. I really believed they would have NEVER have done what they ended up doing
2. It was the home of my choice IF ever we had to go down the route of permanent care
3. What is happening to all the other residents who have no one to speak for them?
4. Will they ever want to have her for respite again?
5. Will I ever trust them?
6. Will anyone want her for respite as I am now a complainer/trouble maker?
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