Hi there, my gran has been diagnosed with alzheimers recently. We all knew the diagnosis was coming but now it is officially here. She has her days totally mixed up, has started making dinners for my grandfather who died 22 years ago and in general is just completely confused at the little things in life.
My issue just now is that a neighbour set her up with Sky TV, yes the neighbour got her £50 bring a friend discount! Gran cannot understand it whatsoever, she can't work the remote and doesn't understand anything about it. So today I had to pay £300 to get Sky taken out and a new aerial installed on her roof so she go back to watching basic 1-5 channels. Now she only has one remote and I am hoping this will be much easier on her as she hasn't been able to watch TV properly since it was connected. My mum called Sky and tried to explain this situation to them for them to ask the password! Gran didn't have a clue and they refused to process the call or help at all because of this, even though we explained her situation.
Does anyone know what I can do? This was a lot to pay out weeks before Christmas but I'm trying so hard to make life easier for her where I can. For her to pay out the rest of the contract on Sky when the box is now lying in a cupboard seems unbelievable. Thank you so much
My issue just now is that a neighbour set her up with Sky TV, yes the neighbour got her £50 bring a friend discount! Gran cannot understand it whatsoever, she can't work the remote and doesn't understand anything about it. So today I had to pay £300 to get Sky taken out and a new aerial installed on her roof so she go back to watching basic 1-5 channels. Now she only has one remote and I am hoping this will be much easier on her as she hasn't been able to watch TV properly since it was connected. My mum called Sky and tried to explain this situation to them for them to ask the password! Gran didn't have a clue and they refused to process the call or help at all because of this, even though we explained her situation.
Does anyone know what I can do? This was a lot to pay out weeks before Christmas but I'm trying so hard to make life easier for her where I can. For her to pay out the rest of the contract on Sky when the box is now lying in a cupboard seems unbelievable. Thank you so much