This happened to me yesterday and it's so annoying. For years I've ordered my repeat prescriptions on line, I order it, the chemist gets the prescription sent to them and I collect the meds from the chemist, simple enough but now the doctors have a new bit of software and to continue using the service I've been using for years means I have to go in with ID.
Problem is I don't have a photo driving licence or a valid UK passport or a bus pass so I can't, doesn't matter I've been a patient there for over 30 years I now have to prove who I am, but I still can put the old prescription in the box in reception then go in a few days later and collect just by telling them my name, no proof of ID required.
I got a new(er) car recently and it's the same make and model as my previous one just a lot newer and I wanted to swap some bits from the old one to the new one so I put it in the drive and did a SORN so I didn't need to tax or insure it. Come the day I decided to get rid of it...you can't scrap a car without photo ID so it's still in the drive until I either get a photo driving licence or a passport. No amount of utility bills, bank statements will do even though they'll be collecting the car from my house, I have the log book, receipts, service manuals, insurance certificates and all the rest proving it's mine and has been from new.
Best one was my daughter who was asked to prove her age to buy a bottle of wine in the supermarket, she fished down her cleavage and produced an NHS ID from a major London hospital with her picture on it stating she is Doctor L, they said that wasn't proof she was over 18 as it didn't have her date of birth on it. I know she looks young for her age but she's a 35 year old doctor...just madness.
K