Hi all,
As part of the Prime Minister's Champions Group, Alzheimer’s Society are working with the Utilities Task and Finish group. They're a group of senior representatives within utility companies, and the goal is to create a number of principles that companies can roll out within their organisations to better support people living with dementia.
This will be launching in the late autumn and includes businesses that supply:
They want to get as much feedback and insight from people affected by dementia as possible, to make sure this guide is fit for purpose and supports people appropriately. Once it's created, a lot of work will happen to lobby all utility companies to roll this out.
Challenges
What are the key challenges that people affected by dementia face when communicating with a supplier:
Your thoughts
Have you come across any of these issues, or do you have any experiences (positive or negative) to share?
What would a dementia-friendly utility provider look like to you?
What do you think utility companies need to learn to better support people living with dementia?
This thread will close at the end of Tuesday 8 August.
Thanks everyone
As part of the Prime Minister's Champions Group, Alzheimer’s Society are working with the Utilities Task and Finish group. They're a group of senior representatives within utility companies, and the goal is to create a number of principles that companies can roll out within their organisations to better support people living with dementia.
This will be launching in the late autumn and includes businesses that supply:
- Gas
- Electric
- Telephone
- Internet
- Water
They want to get as much feedback and insight from people affected by dementia as possible, to make sure this guide is fit for purpose and supports people appropriately. Once it's created, a lot of work will happen to lobby all utility companies to roll this out.
Challenges
What are the key challenges that people affected by dementia face when communicating with a supplier:
- On the phone
- By post
- Online
- In the home?
Your thoughts
Have you come across any of these issues, or do you have any experiences (positive or negative) to share?
What would a dementia-friendly utility provider look like to you?
What do you think utility companies need to learn to better support people living with dementia?
This thread will close at the end of Tuesday 8 August.
Thanks everyone