I don't know how useful any of the following is to anyone, but anyway As I was basically alone in looking after my mother whilst she was at home, it was left to me to deal with hospitals, social services, etc; all having to be sorted out, and when one is tired. You may find long delays in responses from them; changes in accounts of what was verbally agreed; changes in dates of actions to be taken; changes in personnel you deal with over time. I found it really useful (though laborious) to try to keep a record of all communications with them, verbally and written. Otherwise, you may find as I did, they'll try to shift problems onto you. Ever since my mother entered the nursing home they kept losing her clothes (even though they were marked). A CSSI inspector told me this is common. If your relative has to go into a home (temp or long-term), I would suggest you draw up an inventory of the belongings and get them to sign it. Keep a copy for yourself. Most important: attach 'embroidered' (not in ink!) labels with his/her name and their room number in the collars of clothing. I've also found that bottles of shampoo, etc, can disappear from rooms. I've used white tape (with name and room number) protected with cellotape around objects to stop them 'walking.' Always deal with the 'top manager' for any problems or questions. The subordinates rarely pass on anything - otherwise, the manager can always claim he/she didn't know about it! Hope this helps!