Hi, this is Richard Berry, I am a Policy Officer at the Alzheimer's Society national office. I am hoping to get people's opinions on some new proposals from the Depertmant of Health to reform the way 'emergency' or 'urgent' care is organised. This will affect out-of-hours GP services, emergency respite, Accident & Emergency departments, and so on. We would like the Department to listen to the views of carers and people with dementia while doing this. We have set out some key questions for you to think about – your answers will help us to make sure the changes benefit carers and people with dementia. 1. What experiences do you have of trying to arrange a GP consultation, prescription or emergency respite in an urgent situation? 2. It is proposed to introduce a new, national telephone number (different to 999) for people to phone when they need support urgently. Operators would arrange for local staff to assess your needs as quickly as possible. Do you think this is a good idea? 3. The Department of Health would like more people to use walk-in clinics instead of Accident & Emergency departments when they need care urgently but not for a medical emergency. Would you prefer to do this? 4. It is suggested that people’s personal care plans should detail the ‘steps to take’ in urgent situations of different types. What kind of things should be detailed in the plan? Thanks for your help.