Re-directing mail with no POA

[Tracy Grenyer]

Hi all I am new to this site and forum.... my dilemma is that my mother-in-law went into hospital last June after a succession of falls we did not have a POA at this stage we had the discussion but she was mentally fine so we decided not to go ahead with one.

However, a few weeks on and after several UTIs she developed delirium which I had never heard and had to look up. She is now a permanent resident in a care home since December 2023 and she has also had delirium for over 6 months. The diagnosis from the doctors who attend the care home is now dementia.

We have given notice to the housing association who have requested confirmation of her conditions from the doctor.

Now we need to redirect her mail but we have no POA. What do we do?

Any help or advice is gratefully received....

 

[nitram]

I think online redirection relies on a bank card for ID.

https://www.royalmail.com/personal/receiving-mail/redirection

 

[Kevinl]

I don't think you need a PoA for a mail redirect, our children did a mail redirect without one when I as a carer for my wife I had to go into hospital so she went into a care home.
As nitram says redirect online. K