My 88 year old mother pushed her panic button this afternoon as she was feeling sorry for herself and felt abandoned and alone as her lunch club is closed 2 days over Easter. This is despite my sister-in-law visiting that morning and me calling her just beforehand. She refused to talk to the call handler who then phoned me. She refused to answer her phone for nearly half an hour. When she finally did and told me she did it as she felt abandoned I shouted at her through relief, by which time my sister-in-law had rushed from work expecting to find her on the floor. We both explained that it is for emergencies only, not just to have a chat, and that sister in law would visit daily and I would call twice daily as usual. I don't want to take the button away from her just in case it is a real emergency.