Personal Independence Payment

Discussion in 'I have a partner with dementia' started by Teddy1960, Feb 16, 2019.

  1. Teddy1960

    Teddy1960 Registered User

    Oct 24, 2018
    46
    Hi all would welcome your feedback on my current situation applying for PIP.

    We did the telephone claim and then patiently waited for the dreaded form to arrive.

    Filled in the form and sent it back with relevant paperwork recorded delivery.

    Two weeks later had a letter to say if we didn't return our form our claim would be cancelled.

    I spoke to a lady at the DWP and she apologised and said they would have to look into it as they could see the form had been delivered and signed for (they checked Royal Mail themselves)

    Now another two weeks later we receive another letter saying our claim had been cancelled because we didn't return form

    I guess that's another call to make on Monday.
     
  2. nitram

    nitram Registered User

    Apr 6, 2011
    18,134
    Male
    North Manchester
    You could scan the two letters saying they have not received the claim and email them with a screen grab of the Royal Mail confirmation of receipt to dwponline.helpdesk@dwp.gsi.gov.uk

    Also give details of the phone conversation preferably including date/time and the name of the person you spoke to.

    Keep the email concise and factual and request they process your claim ASAP.

    Also ring them on Monday.
     
  3. Olliebeak

    Olliebeak Registered User

    Sep 13, 2014
    23
    Buckinghamshire
    When you call back ask to speak to a manager. If you are still being fobbed off - call into your local Citizens Advice - they may be able to add some pressure. I think DWP must have a black hole that swallows letters. The amount they lose is unbelievable (I work for Citizens Advice)
     
  4. Teddy1960

    Teddy1960 Registered User

    Oct 24, 2018
    46
    Just been refused it what a scam
     
  5. Dosey

    Dosey Registered User

    Nov 27, 2017
    77
    Hi Teddy sorry you have been refused. Is your PWD under 65, if so you should get PIP. You need to describe your worse day scenario. Go to CAB they can fill this in for you. I done my OH myself but I work in Social Work so knew all the gorgon to put. Hopefully you can appeal
    Rose x
     
  6. canary

    canary Registered User

    Feb 25, 2014
    9,072
    Female
    South coast
    Put in an appeal and get CAB to help you.
    A huge number of PIP claims are refused first time, but are given on appeal.
    Dont give up.
     
  7. Ohso

    Ohso Registered User

    Jan 4, 2018
    84
    I second appealing and getting CAB or local Age Concern to help fill in the forms.
    I also believe that if your appeal is successful it willl be backdated to original date, when the initial form was requested.
     
  8. Teddy1960

    Teddy1960 Registered User

    Oct 24, 2018
    46
    Thanks so much everyone for your comments. I do think some of these people are not trained in Dementia
     
  9. Olliebeak

    Olliebeak Registered User

    Sep 13, 2014
    23
    Buckinghamshire
  10. Teddy1960

    Teddy1960 Registered User

    Oct 24, 2018
    46
  11. canary

    canary Registered User

    Feb 25, 2014
    9,072
    Female
    South coast
    Then definitely appeal
     

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