Personal Independence Payment

[Teddy1960]

Hi all would welcome your feedback on my current situation applying for PIP.

We did the telephone claim and then patiently waited for the dreaded form to arrive.

Filled in the form and sent it back with relevant paperwork recorded delivery.

Two weeks later had a letter to say if we didn't return our form our claim would be cancelled.

I spoke to a lady at the DWP and she apologised and said they would have to look into it as they could see the form had been delivered and signed for (they checked Royal Mail themselves)

Now another two weeks later we receive another letter saying our claim had been cancelled because we didn't return form

I guess that's another call to make on Monday.

 

[nitram]

You could scan the two letters saying they have not received the claim and email them with a screen grab of the Royal Mail confirmation of receipt to dwponline.helpdesk@dwp.gsi.gov.uk

Also give details of the phone conversation preferably including date/time and the name of the person you spoke to.

Keep the email concise and factual and request they process your claim ASAP.

Also ring them on Monday.

 

[Olliebeak]

When you call back ask to speak to a manager. If you are still being fobbed off - call into your local Citizens Advice - they may be able to add some pressure. I think DWP must have a black hole that swallows letters. The amount they lose is unbelievable (I work for Citizens Advice)

 

[Teddy1960]

Just been refused it what a scam

 

[Dosey]

Hi Teddy sorry you have been refused. Is your PWD under 65, if so you should get PIP. You need to describe your worse day scenario. Go to CAB they can fill this in for you. I done my OH myself but I work in Social Work so knew all the gorgon to put. Hopefully you can appeal
Rose x

 

[canary]

Put in an appeal and get CAB to help you.
A huge number of PIP claims are refused first time, but are given on appeal.
Dont give up.

 

[Ohso]

I second appealing and getting CAB or local Age Concern to help fill in the forms.
I also believe that if your appeal is successful it willl be backdated to original date, when the initial form was requested.

 

[Teddy1960]

Thanks so much everyone for your comments. I do think some of these people are not trained in Dementia

 

[Olliebeak]

When you appeal - the key issues are if the person cannot manage their medication and if they cannot make a meal from scratch (ie not just a snack or putting something in the microwave)

https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/

 

[Teddy1960]

When you appeal - the key issues are if the person cannot manage their medication and if they cannot make a meal from scratch (ie not just a snack or putting something in the microwave)

https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/

Thanks I actually put all of this on the form but still 0 points

 

[canary]

Thanks I actually put all of this on the form but still 0 points

Then definitely appeal

 

[Teddy1960]

I have sent in the reconsideration firm as adviser by CAB and managed to obtain written letters of support from our Dementia Companion, Memory Clinic and my Admiral Nurse, Hope I get somewhere. Will ring them next week