My MIL was admited to hospital on Friday with dehydration. Id been struggling for a couple of weeks getting her to drink much. She lives with us and has a carer coming in 3 times per day to helo with personal care, meals and meds as i work full time doing shifts. MIL is 91 years old, was diagnosed 10 years ago, has insulin dependent diabetes, very poor mobility (although up to a couple of weeks ago she could walk to the bathroom with the support of 1) and has recently become doubly incontinent. I went with her to hospital and gave them all the information they would need about her and the consultant in a&e agreed that she did not have capacity. This was at 1.30am saturday morning. I had to be at work for 6am that morning. Fast forward to sunday evening, i got a phone call to say that she was on her way home. She arrived at 8pm in a right state, obviously. Still poorly and needing 24/7 care so i told them to take her back. The next morning, she was transferred to an isolation ward, she had awful diarrhea. I had a look through her notes to find that whoever admitted her. Ignored all the notes i left about MIL and seemed to have made it up as they went along. It stated that she did not have dementia, had no mobility problems and was fully independent. I called in ti see her on my way home from work this afternoon to find her coved in feaces. It was all over her and the bed and her hands. She was very upset and said she had been calling for help. The call bell was out of reach behind the bed and was broken. This was at 2pm. She hadnt had breakfast because theyd given her cornflakes (puree diet) and she hadnt even been offeted lunch. I list my rag at her nurse. Who told me i shouldn't be reading the notes!!! Whilst they were cleaning MIL up i tried to ring PALS, no reply, si i emailed them and then made a complaint to the ward manager. What the hell do i do now?