Hello all, I noticed on my parents bank statement that their Virgin Media direct debit had increased by £56 in May and then by £31 in June. Perplexed I called VM to find out why. After finally passing through security I was told that a Sky Sports package had been added to their account via their remote control. My dad has vascular dementia and denies that he has done this and got angry at the very suggestion. Although he will have, he just can't remember. I have cancelled the subscription. But does anyone know of a way I can permanently block him from adding such packages in the future? I have posted a thread on the Virgin Media Help board, but no responses so far. I don't find VM call centres the most helpful, hence asking on TP in case anyone else has experienced the same issue.