How to prevent my dad subscribing to more TV packages?

Discussion in 'I care for a person with dementia' started by Mumof3kids, Jul 17, 2019.

  1. Mumof3kids

    Mumof3kids Registered User

    Aug 12, 2018
    62
    Virgin Media replied to a post I created on their Customer forum:



    When subscribing to new channels you'd need to type a pin in the remote to do so, to avoid this you can change this pin yourself by following these steps:

    1. Help & Settings
    2. Press Home on the V6/TiVo remote control
    3. Then select Help & Settings > Help >TV Care on TiVo (at top of screen)
    4. Then select Reset My Pin
    This would make it so he wouldn't accidentally purchase something through the remote if he wasn't aware of this pin code.
     
  2. nitram

    nitram Registered User

    Apr 6, 2011
    18,929
    Male
    North Manchester
    Try
    lutz.schueler@virginmedia.co.uk

    No mention of forwarding email to new CEO?

    EDIT

    See you have had a response from their customer forum.
     

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