There isn’t a set ratio for staffing levels I’m afraid although I agree there should be and will sign the e-petition once I’ve posted this.
I do think it appalling that the manager asked you in for a face-to-face with the care staff and am tempted to think you should contact CQC with your concerns. You should be free to raise any / all issues as and when they arise and not have the worry of reprisals from staff who now know you’re the one to have flagged up concerns. That the manager would quite happily have you put right on the spot like that indicates she’s probably not the best or most experienced one there is.
I do think it appalling that the manager asked you in for a face-to-face with the care staff and am tempted to think you should contact CQC with your concerns. You should be free to raise any / all issues as and when they arise and not have the worry of reprisals from staff who now know you’re the one to have flagged up concerns. That the manager would quite happily have you put right on the spot like that indicates she’s probably not the best or most experienced one there is.