thanks Grannie G its not so much the care home as the care team are fantastic - it's the central office my mother is a self-funder. I just cannot believe how they can loot her account with impunity becasue she is suffering this terrible disease-Welcome @eli2.
Sorry to hear about your frustration and anger about the care home system. I hope nothing is too serious.
Deciding on residential care for a family member is both a culture shock and a very big learning curve. I learnt quite quickly not to sweat about the small things and to accept nothing is perfect.
I hope you will feel supported by others on this forum and things are not as bad as they might seem at the beginning.