Does anyone else have a problem? 2 weeks ago we had a new mattress to take care of pressure sore on his bum. After three days I finally got the DN to come and check it was set up correctly- one of the carers and I set it up because in spite of telling the DN exactly when it was arriving they didn't respond to my calls. So when they did check it they said we will pop in next week and check how things are. So I got a phone call , not a visit and said there were red patches coming and going so I wasn't' t sure. Are the carers worried-they are as unsure as I am. Oh well keep an eye on it and call us if you are worried. This am carers and I were concerned that there is an expanding purple patch where the sore is. So I phoned, could you come and check please. That was at 9am, so far no response at all. This happens every time - I thought the emphasis was on supporting keeping people at home? Is it just me ? I finish up confined to the house for days, can't even take the dog out. But it keeps on happening Not only do I have problems physically turning oh but he resists anything he doesn't want to do because he doesn't remember why it's important. Sound familiar? There is equipment that can help but how am I supposed to access it without the DNs help? I feel a complaint coming on!!!