I would ask for details of the complaints procedure and follow it. I think if you do things their way they are bound to respond within time limits etc. I would also see if someone from the local Alzheimers Society can help you, that is come to meetings with you, if there are any.
Do not be persuaded to let them deal with it informally. Register an official complaint.
Good luck, currently going through a bit of a shamozzle with social services and chc ourselves, looks like we are going to get original decision overturned but we can't count our chickens yet.
Do not be persuaded to let them deal with it informally. Register an official complaint.
Good luck, currently going through a bit of a shamozzle with social services and chc ourselves, looks like we are going to get original decision overturned but we can't count our chickens yet.