Hi, I`m not sure sure if it`s just me having expectations or assumptions, but it`s now 10 weeks since Mum`s passing. I had written to the CH twice, once by letter enclosing final rent cheque(letter has been received as the cheque has gone thro the account) and by email, days after her passing before the funeral, and I have not received any acknowledgement that Mum even lived with them from their management.
In both communications I gave permission for them to put what was left in her "funds" (Hairdressers/chiropody etc) into their funds for the benefit of the dementia unit residents and also when they do a planned "make-over" of a small patio area off the dementia unit that we would like to contribute, not a dedication to Mum, but as a thank you from the family. I`m I being unreasonable to expect some sort of response. I tried to find out if the CH had a set procedure following the passing of their residents, but have been advised to speak to the regional manager. I didn`t really want to name and shame the Home, as the care was well beyond excellent, but its a management issue. I wonder if its because I was a very pro-active relative, not only with the care of Mum, but also working with them to improve the environemnt for the residents. So impressed by the care I have told the family I would be happy to live there if necessary.
I expected a "standard" letter from the CH to the effect ... sorry about your loss, thanking you for choosing our home....any support you may need.....thank you for your kind gestures.....
I think it is just courtesy to acknowledge that she actually lived there for over 3 years.
Is this an oversight as they are too busy, is it personal - how dare they ignore the fact that this CH was an important part of her life and support for us the family.
I think in order to have peace for myself I will be ringing the regional manager, but wonder what those of you on TP have experienced yourself following the loss of your loved one and the"closure" by the CH has been.
Heather
In both communications I gave permission for them to put what was left in her "funds" (Hairdressers/chiropody etc) into their funds for the benefit of the dementia unit residents and also when they do a planned "make-over" of a small patio area off the dementia unit that we would like to contribute, not a dedication to Mum, but as a thank you from the family. I`m I being unreasonable to expect some sort of response. I tried to find out if the CH had a set procedure following the passing of their residents, but have been advised to speak to the regional manager. I didn`t really want to name and shame the Home, as the care was well beyond excellent, but its a management issue. I wonder if its because I was a very pro-active relative, not only with the care of Mum, but also working with them to improve the environemnt for the residents. So impressed by the care I have told the family I would be happy to live there if necessary.
I expected a "standard" letter from the CH to the effect ... sorry about your loss, thanking you for choosing our home....any support you may need.....thank you for your kind gestures.....
I think it is just courtesy to acknowledge that she actually lived there for over 3 years.
Is this an oversight as they are too busy, is it personal - how dare they ignore the fact that this CH was an important part of her life and support for us the family.
I think in order to have peace for myself I will be ringing the regional manager, but wonder what those of you on TP have experienced yourself following the loss of your loved one and the"closure" by the CH has been.
Heather