Hi,
My nan moved in to her care home around a month ago. She is self funding and my mum is currently in the process of obtaining a court of protection order for control of her finances. My nan will be self funding.
My mum has just phone me extremely upset and worried as she has received a letter from my nan's home detailing the 'shortfall' (i believe this is the shortfall that can not be paid because my nan's pension isn't covering it but i'm not definite!) they have sent a letter stating from the beginning of my nan's stay the shortfall adds up to 400 and provides details of who to make cheque payments to etc. My mum is so worried now that the home expect this money now, which she can no way afford, giving that the court of protection order can take 6 months or so to come through she is worried she will be expected to cover the fees until this time but would then be able to claim them back. However paying them out of her own pocket is just not an option she simply can't afford it.
All of us are new to this and really don't know what is expected. She has called the care home manager to put her mind at ease but she is unavailable and i just want to see if i can get her an answer as soon as possible to stop her worrying.
I would be really grateful if someone could give me any advise with regards my concerns?
Thank you in advance for your help!
x
My nan moved in to her care home around a month ago. She is self funding and my mum is currently in the process of obtaining a court of protection order for control of her finances. My nan will be self funding.
My mum has just phone me extremely upset and worried as she has received a letter from my nan's home detailing the 'shortfall' (i believe this is the shortfall that can not be paid because my nan's pension isn't covering it but i'm not definite!) they have sent a letter stating from the beginning of my nan's stay the shortfall adds up to 400 and provides details of who to make cheque payments to etc. My mum is so worried now that the home expect this money now, which she can no way afford, giving that the court of protection order can take 6 months or so to come through she is worried she will be expected to cover the fees until this time but would then be able to claim them back. However paying them out of her own pocket is just not an option she simply can't afford it.
All of us are new to this and really don't know what is expected. She has called the care home manager to put her mind at ease but she is unavailable and i just want to see if i can get her an answer as soon as possible to stop her worrying.
I would be really grateful if someone could give me any advise with regards my concerns?
Thank you in advance for your help!
x