....withdraw my Nan's pension for her while she is in a care home?
I have her card and PIN number.
I have her card and PIN number.
Hello Mel
You can handle this in a couple of ways.
DWP could make you her Appointee. Alternatively, or as well as, you could become a 'Permanent Agent' for her PO Card Account. The PO will issue you with your very own card and pin.
To do this go to your local PO and ask for form P6163 - Permanent Agent Access Form. I've done this with my Dad, he doesn't have dementia (Mum does), but he is elderly and doesn't like change. This wasy he still has his own card and pin and access to his money, but I can step in as and when necessary.
Hope it all go with your Nan.