Quick recap - my Mum aged 84 has Mixed dementia,still living in her own home and has Carers 3 times a day for 30 minutes each time.
I make life as easy as I can for the Carers, I prepare all meals which are frozen so all they have to do is microwave them and use other snacks. Their other task is to keep the kitchen worktops clean and to help my Mum with her pad changes and a small amount of personal care. (The kitchen is grubby as is my Mum) Many of the visits are cut short and I have submitted a whole list of these to the Council for adjustment to my Mums bill as it is they who manage this. I have just had a review with my Mums Social Worker to discuss this and was given a list in return of all overrun visits, saying it is all swings and roundabouts. I have no proof of these times as the Contact books are taken when full (after about two weeks and I didnt keep a note of all visits - could kick myself). I have said that I will not pay for hours they have not done. I had a veiled threat that the Care Agency can terminate their contract with my Mum! I said to the Social Worker that I would install CCTV cameras to check the times of entry and exit as my Mum is very vulnerable and was told this was unlawful. Is this right?
Can I ask for all contact books to be audited properly as Im sure I am not the only person to whom the accounts are not accurate. And can I have sight of them?
Sorry if I am rambling but I feel my Mum is not getting a fair deal
I make life as easy as I can for the Carers, I prepare all meals which are frozen so all they have to do is microwave them and use other snacks. Their other task is to keep the kitchen worktops clean and to help my Mum with her pad changes and a small amount of personal care. (The kitchen is grubby as is my Mum) Many of the visits are cut short and I have submitted a whole list of these to the Council for adjustment to my Mums bill as it is they who manage this. I have just had a review with my Mums Social Worker to discuss this and was given a list in return of all overrun visits, saying it is all swings and roundabouts. I have no proof of these times as the Contact books are taken when full (after about two weeks and I didnt keep a note of all visits - could kick myself). I have said that I will not pay for hours they have not done. I had a veiled threat that the Care Agency can terminate their contract with my Mum! I said to the Social Worker that I would install CCTV cameras to check the times of entry and exit as my Mum is very vulnerable and was told this was unlawful. Is this right?
Can I ask for all contact books to be audited properly as Im sure I am not the only person to whom the accounts are not accurate. And can I have sight of them?
Sorry if I am rambling but I feel my Mum is not getting a fair deal