Water Bill capped.

Sringtime

Registered User
Jan 9, 2014
83
0
Cheshire
I filled a form in last week to claim water bill capping as husband has dementia. I also enclosed a letter from the Doctor, plus proof of council tax reduction for my husbands illness. I recieved a phone call from the Water Authority today to say claim has been succesful. Hope this helps others.
 

Beate

Registered User
May 21, 2014
12,179
0
London
I filled a form in last week to claim water bill capping as husband has dementia. I also enclosed a letter from the Doctor, plus proof of council tax reduction for my husbands illness. I recieved a phone call from the Water Authority today to say claim has been succesful. Hope this helps others.

Is Council Tax reduction enough proof or do you have to be in receipt of Pension Credit too?
 

Sue J

Registered User
Dec 9, 2009
8,032
0
With regard to utilities my company recently sent out a form for the Warm Home Discount , an annual payment that has to be applied for, each year, and is paid by end of Mar. You have to get application in early as possible I think. Last year they sent me details in October so it is a lot earlier this year. Hope it helps others too.
 

Sringtime

Registered User
Jan 9, 2014
83
0
Cheshire
Is Council Tax reduction enough proof or do you have to be in receipt of Pension Credit too?

The form itself is easy to fill in however the criteria to claim explanation, is not so easy to follow, as it states you should be in receipt of various benefits etc and gives a list. As we are not in receipt of benefits I first thought we would not be succesful, however I then read one of the criteria is in receipt of Council Tax help and of course we are as once diagnosed Hubby was entitled to claim the 25 per cent off full amount. So I enclosed this proof, along with form and Doctors Letter. Yes we are on a Water Metre. Hope this helps.:)
 

Beate

Registered User
May 21, 2014
12,179
0
London
The form itself is easy to fill in however the criteria to claim explanation, is not so easy to follow, as it states you should be in receipt of various benefits etc and gives a list. As we are not in receipt of benefits I first thought we would not be succesful, however I then read one of the criteria is in receipt of Council Tax help and of course we are as once diagnosed Hubby was entitled to claim the 25 per cent off full amount. So I enclosed this proof, along with form and Doctors Letter. Yes we are on a Water Metre. Hope this helps.:)

Thanks very much! :)
 

rajahh

Registered User
Aug 29, 2008
2,790
0
Hertfordshire
I just telephoned our water company. We were put on the capping straight away but the leap level was still higher than the amount I used even though I sometimes washed 3 or 4 times a day
 

Izzy

Volunteer Moderator
Aug 31, 2003
74,436
0
72
Dundee
I suspected this might be the case.

Thank you for your email.

Unfortunately Scottish Water are unable to offer a discounted water supply to customers with disabilities. Paying water rates as part of the council tax generally works out cheaper than paying through a metered supply.

The Additional Support Register is mainly beneficial in emergency situations such as a burst main, which could result in an interruption of the water supply to your property. In these situations, you would receive a delivery of bottled water, so that you would not be without water while we make any repairs to our system.

We hope this clears up the benefits of being on this register for you. Should you require any further information or assistance, please contact us.
 

truth24

Registered User
Oct 13, 2013
5,725
0
North Somerset
I applied when I was doing 2 or 3 lots of laundry a day but could not get it as I do not receive pension credit. Apparently its a government scheme (bill capping) and the water companies have no discretion about granting it to anyone not meeting the criteria. That's what my local water company advised but perhaps it's different in other areas.

Sent from my GT-N5110
 

LynneMcV

Volunteer Moderator
May 9, 2012
6,189
0
south-east London
It's interesting to know that water bills can be capped. It is something I was wondering about - especially as the whole of my borough is currently being converted to water meters.

As I understand it, having the water meter fitted is compulsory - though we don't have to switch to metered water immediately - I think I've got around two years before that side of things becomes compulsory.

There have been a couple of sporadic incidents where my husband has left taps running and I was wondering how that might play out in the big picture, should he start doing this more often.

It isn't a big issue at the moment, but the possibility of being able to cap a water bill is something useful for me to know further down the line :)
 

jaymor

Registered User
Jul 14, 2006
15,604
0
South Staffordshire
I have been on a water meter for around 5 years. We asked to have the meter put in and we had to agree to have it for 12 months. If it did not work for us then they would remove it. If it stayed then it stayed for ever.

It did indeed save and our water bill was just under half what it had been without the meter. Our water consumption would have just been a normal one for a couple as my husband was not incontinent so not lots of extra washing.

Now I am on my own the bill is roughly a third but is probably even less as I base my figures today on what my charges were five years ago and they have probably gone up quite a bit since then. Having the meter does make me think about water wastage and we did buy another water butt to collect rain water.

Jay
 

pamann

Registered User
Oct 28, 2013
2,635
0
Kent
I have had a water meter for 7yrs, it used to be £700 a year went down to £300, its about £350 now, made a great difference having a meter,

Sent from my GT-P5210 using Talking Point mobile app
 

Sringtime

Registered User
Jan 9, 2014
83
0
Cheshire
I applied when I was doing 2 or 3 lots of laundry a day but could not get it as I do not receive pension credit. Apparently its a government scheme (bill capping) and the water companies have no discretion about granting it to anyone not meeting the criteria. That's what my local water company advised but perhaps it's different in other areas.

Sent from my GT-N5110

Hi Truth,

Yes it is a government scheme, I also thought that we would not be entitled to water bill capping, as we are not on any benefits. However we are in receipt of Council Tax reduction of 25 per cent as anybody is who has recieved a diagnosis of Dementia. So form filled in, with proof of Council tax rebate and letter from Doctor. I received a phone call from the Water Company yesterday (which I was surprised about, as I only posted the form the day before) to say our bill would now be capped saving us about £50 per year. Maybe it would be worth you, approaching them again.
 

truth24

Registered User
Oct 13, 2013
5,725
0
North Somerset
Thanks sringtime for the information. It's too late for us now as my husband went into residential care 3 weeks ago but I'm sure someone will benefit from it.

Sent from my GT-N5110
 

Katrine

Registered User
Jan 20, 2011
2,837
0
England
Zero rated in Highland Council region!

My mum, who lives in the Scottish Highlands, is exempted from Council Tax, Water rates and Water Treatment rates. She must be very lucky. I never even thought about it until OH said he'd had to pay his mum's water bill (in England) for the year from when she went into residential care until her house was sold.
 

Izzy

Volunteer Moderator
Aug 31, 2003
74,436
0
72
Dundee
Yes Jay. I think you're right. As I quoted in my previous post the water rates are part of the council tax. As we pay a discounted Council Taxw we are already benefitting from this. I was interested too that being in the register means we will get bottled water in the event if any disruption to services.

Thank you for your email.

Unfortunately Scottish Water are unable to offer a discounted water supply to customers with disabilities. Paying water rates as part of the council tax generally works out cheaper than paying through a metered supply.

The Additional Support Register is mainly beneficial in emergency situations such as a burst main, which could result in an interruption of the water supply to your property. In these situations, you would receive a delivery of bottled water, so that you would not be without water while we make any repairs to our system.

We hope this clears up the benefits of being on this register for you. Should you require any further information or assistance, please contact us.

My perception through reading various posts on the forum is that we are well looked after here. It may not be the experience of people in every area of Scotland but I believe our area is excellent.
 

LAP

Registered User
Nov 23, 2010
109
0
Tyne & Wear
I filled a form in last week to claim water bill capping as husband has dementia. I also enclosed a letter from the Doctor, plus proof of council tax reduction for my husbands illness. I recieved a phone call from the Water Authority today to say claim has been succesful. Hope this helps others.

I did not realise that you could have water bill capped. My oh has alzheimers, he gets attendance allowance and 25% off community charge.
Thank heavens for this forum.
 

Beate

Registered User
May 21, 2014
12,179
0
London
I checked Thames Water's Water Sure Scheme and they don't mention Council Tax reduction at all. You must receive one of the following:

Specified benefits
A member of the same household must be receiving one of the
following benefits, as subject to prevailing legislation;
• Housing Benefit
• Income related Employment and Support Allowance, or Income
Support
• Income Based Job Seeker’s Allowance
• The Working Tax Credit
• The Child Tax Credit (except families in receipt of the family
element only)
• Pension Credit

Is there any point ringing them up and asking?