My mother-in-law died about 2¼ years ago, while we were just starting a claim for refund of care costs. This was after and EU ruling which directed the UK govt. to look again at certain situations. We (my wife) and I reckoned that my Mother-in-law's case fell into the correct category, so we put in a claim. That was in late 2012, before she died in September 2013. Despite visits, phone calls and emails we have, basically, heard nothing. The team have moved offices, changed phone numbers etc. How long have others waited?