I was a previous member of this forum from 2015, my mother had started to show some early signs of dementia some years before and died a last year. My opinion of social services couldn't be lower, you could be forgiven sometimes for believing that their purpose is to make things difficult. I found them to be a very difficult organisation to deal with who completely lacked empathy and didn't listen.
Now you will have to excuse me for being vague here as you never know who is reading this as it is a public forum, so I'm not going into much detail. The actions of my sibling (who has a long track record for trouble and a chaotic life) and her partner resulted in me being unable to have contact with my mother for the last few years of her life unless I agreed to their ridiculous terms and conditions. According to social services, it was a family disagreement and they could not get involved. It absolutely beggars belief, there were so many red flags that something was wrong, in fact it makes me wonder just how obvious it has to be before action is taken.
What I would say to social workers is this: When I approached SS for help, I was desperate, burnt out and already been struggling for years and I'm sure that this is the case for many people. Please please listen to people and while you have your procedures to follow, just remember that you are dealing with people's lives, we are not just a procedure, a set of tick boxes and menus on a computer screen. I really didn't feel like they were interested.
There also seems to be a problem with the way that capacity is assessed. I don't know enough about the mental health act to know if this is an issue with the act itself or they way it is interpreted and applied, but assessing someone as having capacity to make decisions that they don't understand is not protecting them or in their best interests.
Hindsight is a wonderful thing and I would do many things differently and wouldn't put up with what I did at the time, but at the time I was exhausted after years if caring.