Last Wednesday, in the early hours, the care home called - my mum had been taken to hospital.
It's now Sunday lunch time, and I still really don't have a clear idea of what is going on.
I don't live near my mum, so I have to rely on the telephone. It seems to be the hospital policy not to give ANY information over the phone other than she is 'comfortable'.
I visited on Thursday afternoon - my mum was asleep the whole time, so didn't know I was there, not that she really knows who I am.
When I visited, I was told she was comfortable, she has an infection and is having tests - all of which is fair enough, but its the sort of info which could be given over the phone.
I explained my situation, in the hope that they could make arrangements for me to be given information over the phone, but they flatly refused - they won't even tell me over the phone if the results of the tests are in, so I could visit again when more information is known.
I'm my mum's only daughter and Receiver as appointed by the Court of Protection, so I know I'm entitled to know what's going on - but it is so difficult to get information from them.
The situation is bad enough as it is, but the hospital is addding to my stress.
Has anybody else experienced this problem - and how did they overcome this?
Thanks for any suggestions you may be able to give
It's now Sunday lunch time, and I still really don't have a clear idea of what is going on.
I don't live near my mum, so I have to rely on the telephone. It seems to be the hospital policy not to give ANY information over the phone other than she is 'comfortable'.
I visited on Thursday afternoon - my mum was asleep the whole time, so didn't know I was there, not that she really knows who I am.
When I visited, I was told she was comfortable, she has an infection and is having tests - all of which is fair enough, but its the sort of info which could be given over the phone.
I explained my situation, in the hope that they could make arrangements for me to be given information over the phone, but they flatly refused - they won't even tell me over the phone if the results of the tests are in, so I could visit again when more information is known.
I'm my mum's only daughter and Receiver as appointed by the Court of Protection, so I know I'm entitled to know what's going on - but it is so difficult to get information from them.
The situation is bad enough as it is, but the hospital is addding to my stress.
Has anybody else experienced this problem - and how did they overcome this?
Thanks for any suggestions you may be able to give