It’s a ridiculous situation we find ourselves in.Oh my goodness, you received a visit from the police?! That’s terrible! That must have been so awful for you, I’m so sorry you went through that.
I’m pleased to say that the bank approved my last payment to the top up card BUT they still won’t give me access to online banking. I need to make a bank transfer for window cleaning and they won’t let me! I tried calling again yesterday and they couldn’t help. So a formal complaint has been sent today. I now have huge anxiety over calling any financial institutions about my POA which I’ll need to get over as I’m sure this is just the beginning.
I’ve had so many rows with companies over staff incompetence since having POA.
HSBC was quite easy compared to some! They gave me a separate card & cheque book, fortunately I already had her banking app on my phone as I’d done all her finances since dad died. It was a god send as soon as she used her card for anything it flagged up on my phone. This alerted me that she was no longer getting her own shopping.
Not enough trained staff employed to deal with this situation despite it becoming increasingly necessary these days.
When she died HSBC are top of the list for being as UNhelpful as possible!
Closely followed by Aviva, Virgin & her building society. Seems they want to hold onto control of her money for as long as possible. 4.5 months so far despite having been supplied with every document possible. Fuming!
Probate only took a couple of weeks - which I fully expected to take months.
As if her passing wasn’t bad enough dealing with ill informed staff is a damn nightmare.