Hello, seeking some advise regarding our neighbour.
Recently me and my girlfriend moved into a 1st floor flat. Living below us is an elderly lady who lives alone. Upon first meeting our neighbour we both felt that something wasn't quite right with her mentally although she was always very pleasant and polite.
For the first month or so we had no problems at all. The first problem arose when I was returning late from work (near midnight) she came out of the flat quite upset claiming that a "drilling noise" was coming from our flat and had been keeping her awake for the last week. I tried to explain that we didn't have anything on late at night and was confused at what it could be. When I eventually went up to my flat there was absolutely no noise and my girlfriend was fast asleep.
After this incident there have been numerous times where we have heard her slamming doors at 1/2am....we have even heard her opening and closing the front door and walking outside the flat at 2/3am and on one occasion I even heard her crying hysterically which was very concerning. We have tried to generally keep our distance but whenever she has seen us she always says that there is noise coming from ours in the middle of the night. We have asked what the noise sounds like but every time it is a different answer. No matter how many times we have tried to explain that we are not the cause of the noise yet she doesn't seem to accept this and there is no reasoning. On the most recent occasion music started plating at a ridiculously loud level at 2 in the morning followed by her walking in and out of the front door. I have found that when talking to her she gets very confused and doesn't seem to answer questions properly or communicate in a normal way.
We have only lived in the property around 6-7 months and during that time we have never witnessed anyone visit her, her curtains are pretty much closed all day and she appears to only ever go out to get food. Obviously its difficult to do things during the pandemic but it is sad to think that she doesn't seem to have anyone.
Unfortunately, it has gotten to a point now where it is starting to affect me and my girlfriend where we cant sleep at night and feel uncomfortable in our own home. We really don't want to be unsensitive and are generally concerned for our neighbours wellbeing too. We are thinking about reporting it to raise our concern but would want to do so in the right way and confidentially.
Any help would be greatly appreciated.
Recently me and my girlfriend moved into a 1st floor flat. Living below us is an elderly lady who lives alone. Upon first meeting our neighbour we both felt that something wasn't quite right with her mentally although she was always very pleasant and polite.
For the first month or so we had no problems at all. The first problem arose when I was returning late from work (near midnight) she came out of the flat quite upset claiming that a "drilling noise" was coming from our flat and had been keeping her awake for the last week. I tried to explain that we didn't have anything on late at night and was confused at what it could be. When I eventually went up to my flat there was absolutely no noise and my girlfriend was fast asleep.
After this incident there have been numerous times where we have heard her slamming doors at 1/2am....we have even heard her opening and closing the front door and walking outside the flat at 2/3am and on one occasion I even heard her crying hysterically which was very concerning. We have tried to generally keep our distance but whenever she has seen us she always says that there is noise coming from ours in the middle of the night. We have asked what the noise sounds like but every time it is a different answer. No matter how many times we have tried to explain that we are not the cause of the noise yet she doesn't seem to accept this and there is no reasoning. On the most recent occasion music started plating at a ridiculously loud level at 2 in the morning followed by her walking in and out of the front door. I have found that when talking to her she gets very confused and doesn't seem to answer questions properly or communicate in a normal way.
We have only lived in the property around 6-7 months and during that time we have never witnessed anyone visit her, her curtains are pretty much closed all day and she appears to only ever go out to get food. Obviously its difficult to do things during the pandemic but it is sad to think that she doesn't seem to have anyone.
Unfortunately, it has gotten to a point now where it is starting to affect me and my girlfriend where we cant sleep at night and feel uncomfortable in our own home. We really don't want to be unsensitive and are generally concerned for our neighbours wellbeing too. We are thinking about reporting it to raise our concern but would want to do so in the right way and confidentially.
Any help would be greatly appreciated.
