Hi folks
I have this meeting, the manager is leaving the following day, there will be no new manager in place, so I am at a loss.
Anyway, I will be discussing the following, grateful for anyone's advice.
Mum has said one of the night staff "hates me" and "would thump me if she dared". I have already raised this with the manager and the next thing I know is that the care worker says to my mum "I've been told you don't like me, why is that?" which I find appalling.
Cutting finger nails, mums are very long and dirty.
Applying ointment to sore bottom. The doctor insisted that staff do it, staff do not do it, mum has therefore had none applied for several weeks and is very sore.
Applying ointment to sore face. Staff seem to be doing that okay, not sure as prescribed, but face is sore today and no doctor has been called, as I requested if flared up again. No communication as to what is causing it, but I now suspect it might be Stress.
Activities co-ordinator seems to have gone. Should I be informed? Perhaps nit-picking, but the presence of such was a reason for us choosing the home (and paying well over the odds for a care home).
Trips out, stated as once a fortnight, mum has had one in 6 months. Ditto, a reason for us choosing the home.
Can I expect a reduction in fees?
Mum had blood tests taken last week (the enormous bruises on her hand prove it), I was told they were due 28th Feb, why last week? Who is supposed to tell me? Anyone? No-one? Am I not entitled to know? Do I ask the GP or the home?
Baths. No idea when mum has one, but not often. I was told the aim was two baths a week but I know mum has gone for several weeks without either a bath or a shower.
Drinking water. Water in her room is not drinking water. None is provided. She brushes her teeth in the sink and the water is non-drinkable. Could be an alternative cause of the facial rash.
Dirty clothes. Mum is frequently in filthy clothes. Are the staff supposed to keep an eye on that and organise washing? Her dressing gown is filthy, given that it takes about 5 days to have anything washed I have bought her a second dressing gown, but still the first has not been washed.
Missing clothes. Lost track of how many have gone missing, despite being clearly labelled with her name. One week she had no bra to wear at all, all three had disappeared.
I buy her a comb at least once a fortnight, they disappear too. I add that her bedroom is locked during the day.
Lost teeth, £800, lost glasses £80 x 2 pairs. What do I do? Getting replacements involved (a) finding a dentist and (b) organising trips thereto, which the home said they would do, but now say they can't.
Just wonder how I should approach this meeting with the manager on Thursday. Advice gratefully received.
Margaret
I have this meeting, the manager is leaving the following day, there will be no new manager in place, so I am at a loss.
Anyway, I will be discussing the following, grateful for anyone's advice.
Mum has said one of the night staff "hates me" and "would thump me if she dared". I have already raised this with the manager and the next thing I know is that the care worker says to my mum "I've been told you don't like me, why is that?" which I find appalling.
Cutting finger nails, mums are very long and dirty.
Applying ointment to sore bottom. The doctor insisted that staff do it, staff do not do it, mum has therefore had none applied for several weeks and is very sore.
Applying ointment to sore face. Staff seem to be doing that okay, not sure as prescribed, but face is sore today and no doctor has been called, as I requested if flared up again. No communication as to what is causing it, but I now suspect it might be Stress.
Activities co-ordinator seems to have gone. Should I be informed? Perhaps nit-picking, but the presence of such was a reason for us choosing the home (and paying well over the odds for a care home).
Trips out, stated as once a fortnight, mum has had one in 6 months. Ditto, a reason for us choosing the home.
Can I expect a reduction in fees?
Mum had blood tests taken last week (the enormous bruises on her hand prove it), I was told they were due 28th Feb, why last week? Who is supposed to tell me? Anyone? No-one? Am I not entitled to know? Do I ask the GP or the home?
Baths. No idea when mum has one, but not often. I was told the aim was two baths a week but I know mum has gone for several weeks without either a bath or a shower.
Drinking water. Water in her room is not drinking water. None is provided. She brushes her teeth in the sink and the water is non-drinkable. Could be an alternative cause of the facial rash.
Dirty clothes. Mum is frequently in filthy clothes. Are the staff supposed to keep an eye on that and organise washing? Her dressing gown is filthy, given that it takes about 5 days to have anything washed I have bought her a second dressing gown, but still the first has not been washed.
Missing clothes. Lost track of how many have gone missing, despite being clearly labelled with her name. One week she had no bra to wear at all, all three had disappeared.
I buy her a comb at least once a fortnight, they disappear too. I add that her bedroom is locked during the day.
Lost teeth, £800, lost glasses £80 x 2 pairs. What do I do? Getting replacements involved (a) finding a dentist and (b) organising trips thereto, which the home said they would do, but now say they can't.
Just wonder how I should approach this meeting with the manager on Thursday. Advice gratefully received.
Margaret