Local Authority Ombudsman

Cornishman

Registered User
May 27, 2013
384
0
Have you thought about contacting one of the national newspapers as they are interested in stories like this.

Hi W - I think you're right. However, we've played everything with a straight bat until now and have dignity and truth on our side and don't want to undermine that by involving a third party.

I've seen from the initial paperwork for the IRP that the CCG get to pitch up again to provide their side side of the story, apparently someone from the CCG not involved in the case to date. Truth is not something on their side, but they've put themselves in that position even when they've had opportunity to put things right, so bring it on. If the IRP is truly independent and objective, they'll recognise how the CCG have had little regard for their own guidelines and treated my mother's case, and the family, with contempt when all we've asked for is fair treatment.

Thanks for your thoughts though - I wouldn't rule it out in the longer term.
 

fr0d0

Registered User
Dec 23, 2009
186
0
Mid Wales
The IRP is still the NHS. And still bound by the framework. I've seen rulings against the framework by the ombudsman. I think that's the first opportunity for redress.

Sent from my Nexus 4 using Talking Point mobile app
 

Chris-G

Registered User
Jul 11, 2014
105
0
Hi again everyone.

Well it took less than a week to firmly hit the buffers with The Local Government Ombudsman.

In short they (well, actually a she if you're talking about the actual person) don't want to know about CHC cases*. I was forewarned of this on here, but I thought it was such an obvious case of maladministration by both the NHS and the LA at the Joint Decision Panel (who you might remember were using a YEAR OLD DST to decide my mum no longer met CHC criteria) so thought I'd try my luck complaining to the LA and then the LGO. This to run in parallel with IRP etc with the NHS.

Both the LA and now the LGO consider that CHC decisions are "wholly a NHS matter". Which seems completely inconsistent with the fact that there were only 2 people on the err.. "Joint" Decision Panel, one from the NHS and one from the LA.

So when the LA rep, who has never set on eyes on my mother, used the DST which used CH records written as much as 15 months prior to the panel, which said she wasn't immobile (she was totally bed bound by the time they got round to making the CHC decision a year later), she said my mother was "within the limits of what the LA could provide". The framework document strongly suggests the information the decision panel uses should be no more than 28 days from assessment, to ensure it's "current".

But now I'm being told that actually wasn't a decision. Indeed, the LA rep doesn't make any decisions. It's wholly a NHS decision.

Which if nothing else goes to show what a charade all of the assessment process is.

The NHS call the shots. The LA (certainly in this case) do what they're told.

I've put a FOI request in today (my first ever FOI request!) to the LA asking for their definition of "the limits of what the LA could provide". I'm guessing they won't be able to provide one, which will make their reply interesting, even if it doesn't get us very far.

* As a measure of "don't want to know" - I worked all weekend on my submission to the LGO which, because this matter has dragged on for almost 2 years now, amounted to 5 pages plus annexes of "evidence". I sent this first-class post on Monday evening to the LGO office in Coventry and had their email reply by lunchtime the following day (today) saying it wouldn't be investigated and case closed!

Hi Cornishman,

There are some problems with complaining to the council and the LGO about the council's remit to provide Nursing care.

It is not too clear in the rules but the test is actually supposed to be carried out by the NHS during the CHC assessment. It is their responsibility. They do not seem to actually do the test because they are always prattling on about complexity etc. of needs instead.

However, they are not allowed to cause the council to behave illegally.

Instead of complaining that the council did not make the Coughlan test (because they don't make it), it might be better to complain that they have accepted nursing care needs that are above their remit. It might also assist you if you got a (CHC knowledgeable) lawyer to confirm your thoughts in a letter along with the complaint.

I regularly refuse to pay on behalf of my mother, insisting that they take her to court. It is entirely proper to insist that the NHS attends court to prove that they do not actually owe the money instead of your loved one. They have never done it

Then at IRP a couple of years down the line I make the case that the care needs are beyond the legal ability of the council to provide them. Then I complain that the NHS did not take Coughlan into account and have tried to make the Council behave illegally.

It generally causes ructions and arguments that the IRP cannot speak for the council, but the point is accepted if it is backed by evidence of needs and proof of procedural failure (especially if it might have influenced the council's behaviour).
 

Kevinl

Registered User
Aug 24, 2013
6,394
0
Salford
As said if you're doing it by e-mail the copy in some of the national papers see if any if them are interested. I live in Salford, we have 2 excellent MP's Hazel Blears who is all over the news not least for her work in the field of AZ and the lesser known but equally effective Barbara Keeley.
Try getting your local MP to look into your case, from experience I know my local MP's are wiling to try and help on most things, however, Cornwall only has 6 MP's 3 are conservative and 3 Liberal Democrats but it's still worth a try.
K
 

Wirralson

Account Closed
May 30, 2012
658
0
Just to add Chris G is correct. Statutory responsibility for the decisions rests with the NHS, not the LA. The LGO has no power to investigate such a decision.

However, Chris G's point about "refusing to pay" begs a couple of questions. I assume what is meant here is refusing to authorise using Chris G's mother's assets to pay for the care home, and that ChrisG is deputy or attorney (There would be no liability to pay otherwise). It is unsurprising that the NHS has not taken Chris G (or, more accurately, Chris G's mother) to court as they have no legal power to charge and so no grounds to take ChrisG's mother to court. Once the final decision has been reached by the NHS that someone is ineligible for CHC, the responsibility for charging passes to the Local Authority. Only once the patient has been discharged to a nursing home is the LA's power to charge for accommodation under the National Assistance Act engaged. The NHS cannot (for the most part - there are a couple of rather obscure exceptions to do with persons from overseas) charge for hospital care in most of the circumstances we are discussing here, as there is no statutory power to do so. Eventually, if the patient was discharged to nursing home care and there was a refusal to provide information for financial assessment or to arrange payment, the LA (not the NHS) could go to court . Details would depend on whether or not there was a PoA or Deputyship in place, but when faced with this point I was advised that this is one area where an attorney or deputy could in theory be personally liable for some elements of the costs of the LA in recovering the funds (and one of many reasons I declined to be my mother's deputy).

Despite ChrisG and fr0d0's posts (and posters on other websites believing that the NHS should challenge them), that isn't how English civil law and administrative law works. If a person affected by a decision disagrees with it, then the onus is on that person or those acting on their behalf to challenge the decision. Essentially the main and most realistic legal recourse is to bring a challenge by judicial review of the decision by the NHS not to award CHC. All that gets you in many cases is the right to have the decision re-heard, and it may result in the same decision but for different reasons. Best route is, as Chris G says, CHC specialist lawyer.

W
 

fr0d0

Registered User
Dec 23, 2009
186
0
Mid Wales
Maybe you're missing something Wirralson. Maybe the challenge is made understanding the incapacity of the nhs and serves to illustrate it. Why is it so publicly stated by someone as knowledgeable as it was if it's complete hooey? And how come that person has made public their success? Yep we're engaging a CHC lawyer who has so far has great success. Congratulations ChrisG on your successes so far :)

Sent from my Nexus 4 using Talking Point mobile app
 

Chris-G

Registered User
Jul 11, 2014
105
0
Just to add Chris G is correct. Statutory responsibility for the decisions rests with the NHS, not the LA. The LGO has no power to investigate such a decision.

However, Chris G's point about "refusing to pay" begs a couple of questions. I assume what is meant here is refusing to authorise using Chris G's mother's assets to pay for the care home, and that ChrisG is deputy or attorney (There would be no liability to pay otherwise). It is unsurprising that the NHS has not taken Chris G (or, more accurately, Chris G's mother) to court as they have no legal power to charge and so no grounds to take ChrisG's mother to court. Once the final decision has been reached by the NHS that someone is ineligible for CHC, the responsibility for charging passes to the Local Authority. Only once the patient has been discharged to a nursing home is the LA's power to charge for accommodation under the National Assistance Act engaged. The NHS cannot (for the most part - there are a couple of rather obscure exceptions to do with persons from overseas) charge for hospital care in most of the circumstances we are discussing here, as there is no statutory power to do so. Eventually, if the patient was discharged to nursing home care and there was a refusal to provide information for financial assessment or to arrange payment, the LA (not the NHS) could go to court . Details would depend on whether or not there was a PoA or Deputyship in place, but when faced with this point I was advised that this is one area where an attorney or deputy could in theory be personally liable for some elements of the costs of the LA in recovering the funds (and one of many reasons I declined to be my mother's deputy).

Despite ChrisG and fr0d0's posts (and posters on other websites believing that the NHS should challenge them), that isn't how English civil law and administrative law works. If a person affected by a decision disagrees with it, then the onus is on that person or those acting on their behalf to challenge the decision. Essentially the main and most realistic legal recourse is to bring a challenge by judicial review of the decision by the NHS not to award CHC. All that gets you in many cases is the right to have the decision re-heard, and it may result in the same decision but for different reasons. Best route is, as Chris G says, CHC specialist lawyer.

W

Hi Wirralson,
I know what you mean..... here it comes..... but.

The trouble with Judicial Review is the delays in making decisions and then the so called appeals process. It tends to time you out for a Court based review of the decision.

None of my mum's relatives is an LPA, EPA, (RAC or even AA:)). Very much like yourself.

I was not arguing that the NHS had to take my mum to court.

I was arguing that the LA would have to.... and because of the fact that a legitimate and unresolved dispute between "mum" and the NHS existed, then it (according to lawyers), is entirely correct that the NHS be required as a third party to attend court because the accusation would be that mum owes the council and her defence would be that the NHS should be paying for her instead; so no debt to the LA actually exists.

It must also be remembered that he only reason that the LA is charging after a CHC assessment is that they have been told to by the NHS. (I have seen the internal documents and E-Mails requiring it and denying liability by the NHS).

The NHS would have to stand in front of a real Judge and justify every failure or deliberate breach of the rules.
The case would also need to be all encompassing. Which many of us understand, the CHC assessment appeals are not.
They are very limited in the sense that you can only appeal procedure and lack of evidence or the use of the criteria.

Also there is no ground in the framework with which to appeal that the LA remit to provide nursing care was exceeded by the NHS's decision. As has been Cornishman's long running problem.

If you cant appeal it then how can you get the decision overturned at Judicial Review? Cornishman continually gets told to go away by the LA because they do not make the decision.... as such he cant get them to Judicial Review either..... At least that is how it seems to me.

The NHS of course are the final arbiter of appeals. Even after an Independent Review Panel. Even the Parliamentary and Health Ombudsman is hamstrung by the same appeals criteria. Perhaps a real Judge would decide in mum's favour, perhaps not. I would rather hear it from a Judge.

Just to give you an example. If you claim other means tested benefits, (which the LA contribution is); you have a right of appeal to the first tiers of the Tribunal Service. They are quasi Courts and there is a path of progression to the "proper" Courts on appeal. None of the Courts or Judges are first hand employees of the DWP. Unlike of course, the "final" arbiters of the CHC process.

It is also my understanding that before a Government can take a persons entire assets (such as drug dealers, pimps, fraudsters etc.), they have to take the matter to a real Court to allow the convicted person to defend the intended action; under the European Human Rights malarkey. At least I seem to recall it being the case. Perhaps someone knows better about that and can let us know?

It is also confirmed (by lawyers), that any costs incurred, should you lose or not be permitted by the Judge, to recover them are in fact deductable from the patient's assets.
As such at worst, your loved one will go down fighting and the money won't be there for the LA to take.

A few dozen such cases and I am sure someone clever/more important than me would take a far greater interest.

By the way can an administrator switch the spell checker from USA English to UK English or can it not be done on this forum host?
I love the colour (with "U"), red but it drives me nuts thinking that I have made spelling errors.

All the best and genuine respect in my argument. CG.
 

jenniferpa

Registered User
Jun 27, 2006
39,442
0
By the way can an administrator switch the spell checker from USA English to UK English or can it not be done on this forum host?

No, it can't be done, and for the reason you surmise.
 

Chris-G

Registered User
Jul 11, 2014
105
0
A few other things.... bit of a ramble realy

Hi Wirralson, A few other things. (Sorry it was going to be only one...).:D

In accountancy and in law it is illegal to knowingly create an account that is untrue. It is false accounting under the 1968 theft act.

To submit regular invoices (and follow up threats to sue), that only might be correct or only might be due is surely false accounting. Even I could chance my arm and get away with posting a few random but believable bills for a while.
I doubt that it would be for long before I got my door put in and was carted away.

Errors are permitted in accounts because of "slips of the pen". Errors are not permitted simply because the process used permits them on the promise of repayment if challenged. That should happen as a matter of course in a fair world and not require some apologetic process to cover the inevitable errors in the accounting process. Financial accounts are supposed to be valid and accurate.

It also appears to be the case that if an invoice is made recklessly (and then regularly repeated), it is in fact a false representation under Tort Law. (especially if you act on it). There does not have to be proof of dishonesty at the civil Court level as there would be in a criminal Court.

So act on the invoice and pay a little then refuse to pay. Then let the LA explain their breach of the Tort Law (possibly accountancy law too), to the very Judge that they go to to get the cash from your loved one.

Can anyone explain then, why the LA gets away with Knowingly, perhaps Dishonestly and at least Recklessly creating false accounts and then to take money on the promise of using their published "refund policy" if and only if a patient appeals or challenges the validity of the charges?
Some will win if they do and some wont. Yet some that never challenged or understood their right or need to, will unlawfully lose money, regardless.

The refund policy is almost an admission before the fact that the LA's invoices are sent out with reckless disregard as to their validity.

Just recently my contact at the LA accounts dept stated that he just did as he was told. He said he had no idea of the process that created the need for billing and he just checked and signed off the accounts and had the bills sent out. Once again the Nuremburg Defence of 1945.
By not knowing why the accounts he makes are made in this way, and as an accountant under an obligation to abide by accountancy law, he cannot even blow the whistle let alone correct matters.

Lastly, would your bank be allowed to get away with regularly charging you payments at the behest of a third party that you were in dispute with and only repay them to you if you actually caught them at it? I doubt it.

CG.
 

Chris-G

Registered User
Jul 11, 2014
105
0
Complaining ha!

Good for you Norfolkgirl,
To many people are bullied and cajoled by the so called professionals into agreeing to things which are not in the best interests of themselves or their family.
The SS and the NHS both ignore the law when it suits them but try and impose the law as they see it on the rest of us.
It takes a few people like yourself to stand up to them then maybe things may change.
But unfortunately I don't think that is going to happen unless the law and the NHS constitution changes.
And no political party is likely to volunteer to change anything to do with the basic right of every citizen to receive free NHS care at the point of need.

It would be a massive vote loser.
So we should all fight for what is our relatives statutory rights for however long it takes before the NHS sees that the games up and people now realize that they are being duped when they are passed over to the SS so that they can be asset stripped.
The old and sick are a very vulnerable and easy target.
However this ridiculous system of assessments and criteria can't go on for ever as there are now more and more people realizing that this process produces results that are illegal and so they are questioning those results.
This is tying up a great deal of NHS resources one person can tie up a whole department for months if they keep questioning procedures and asking for everything in writing.
The more people who do this the more likely something may change.
If people just sit back and let things take there course then that is just what the NHS want .
Nobody rocking the boat.
Good luck Norfolkgirl keep going.
Mick

The trouble is that all of the LA's and CCG's now have something along the lines of "The Persistent and Vexatious Complainant Protocol". It gives them rules as to who is to be ignored. The clue is in the title.

Luck. CG
 

Cornishman

Registered User
May 27, 2013
384
0
Hi everyone and thanks for the interesting input.

In my experience CCGs and others love going into the minutiae of matters to detract from the bigger issue where they're so obviously acting unreasonably: So to get this back on track I think our issue with the LA, and therefore the LGO, is very simple:

A CHC decision panel sat last year comprising 2 people, one of whom was CCG, the other LA.

The LA rep (who has to the best of my knowledge never stepped foot in the CH) stated and I quote "Mrs **** is within the limits of what the LA can lawfully provide". She made that decision on a 12 month old DST which itself used CH and GP records going back 3 months from the time of writing, so that LA individual was making a judgement using documents a full 15 months old. How, in those circumstances, was it possible to make a professional and informed judgement? Quite ridiculous and irresponsible, in our view. And massively beyond the CHC framework which suggests 28 days as a maximum timescale - not a year!!!

Remember - it wasn't the NHS rep saying this, but unequivocally the LA rep - the quote is from the decision letter.

My mother then instantly lost her CHC eligibility, granted 4 years earlier. She's been in the CH over 11 years in total and now very ill.

The LGO tried the "err...nothing to do with us Guv - it's that NHS that done it" approach with us, just like the LA did, in effect claiming it was wholly a NHS decision, in which the LA plays no part. I politely as I could pointed to the first two words of "Joint Decision Panel".

I've therefore asked the LGO to formally review their initial decision, which was not even to investigate.

Unless the matter is investigated, presumably LA reps can carry on making such ill-founded decisions with impunity and in my view that would be totally lacking in any recognisable form of governance.

And one cannot complain about the LA rep to the Health Ombudsman, as they're err...not employed by the NHS.

Usual stitch up.

Thanks again for your interest - I'll report back :)
 
Last edited:

Wirralson

Account Closed
May 30, 2012
658
0
Maybe you're missing something Wirralson. Maybe the challenge is made understanding the incapacity of the nhs and serves to illustrate it. Why is it so publicly stated by someone as knowledgeable as it was if it's complete hooey? And how come that person has made public their success? Yep we're engaging a CHC lawyer who has so far has great success. Congratulations ChrisG on your successes so far :)

Sent from my Nexus 4 using Talking Point mobile app

Not so fr0d0. The "incapacity" (by which I assume the fact that the NHS cannot lawfully sue) is common to all public bodies in a similar position. I also cannot see any "successes" arising from that approach. Ultimately, success will come from judicial review.
 

Wirralson

Account Closed
May 30, 2012
658
0
Hi everyone and thanks for the interesting input.

In my experience CCGs and others love going into the minutiae of matters to detract from the bigger issue where they're so obviously acting unreasonably: So to get this back on track I think our issue with the LA, and therefore the LGO, is very simple:

A CHC decision panel sat last year comprising 2 people, one of whom was CCG, the other LA.

The LA rep (who has to the best of my knowledge never stepped foot in the CH) stated and I quote "Mrs **** is within the limits of what the LA can lawfully provide". She made that decision on a 12 month old DST which itself used CH and GP records going back 3 months from the time of writing, so that LA individual was making a judgement using documents a full 15 months old. How, in those circumstances, was it possible to make a professional and informed judgement? Quite ridiculous and irresponsible, in our view. And massively beyond the CHC framework which suggests 28 days as a maximum timescale - not a year!!!

Remember - it wasn't the NHS rep saying this, but unequivocally the LA rep - the quote is from the decision letter.

My mother then instantly lost her CHC eligibility, granted 4 years earlier. She's been in the CH over 11 years in total and now very ill.

The LGO tried the "err...nothing to do with us Guv - it's that NHS that done it" approach with us, just like the LA did, in effect claiming it was wholly a NHS decision, in which the LA plays no part. I politely as I could pointed to the first two words of "Joint Decision Panel".

I've therefore asked the LGO to formally review their initial decision, which was not even to investigate.

Unless the matter is investigated, presumably LA reps can carry on making such ill-founded decisions with impunity and in my view that would be totally lacking in any recognisable form of governance.

And one cannot complain about the LA rep to the Health Ombudsman, as they're err...not employed by the NHS.

Usual stitch up.

Thanks again for your interest - I'll report back :)


C, Statutory responsibility for the panel and its conduct rests with the NHS. So PHSO can investigate the panel. LAs don't control the panel = LGO can't investigate the LA. Conduct of individuals members may be actionable in law (and their employers may be liable) and may also give rise to action by professional or regulatory bodies - AMHPs are an example where this would apply.

It is possible but rare for the various Ombudsman organisations (and others - eg. ICO) to conduct joint investigations - in your mother's case for example I'd suggest the records not being accurate and up to date is a breach of the 4th Data Protection Principle. That can help as the ICO is a little more complainant-centric than the LGO)

W
 
Last edited:

Wirralson

Account Closed
May 30, 2012
658
0
The trouble is that all of the LA's and CCG's now have something along the lines of "The Persistent and Vexatious Complainant Protocol". It gives them rules as to who is to be ignored. The clue is in the title.

Luck. CG

This applies across Government, and is "imported" from the Civil Service, where, it wasn't, in my experience, used lightly. I am aware of applications to use it being rejected and staff spending much time answering correspondence for over a year or longer. You do have to be persistent and very, very vexatious indeed for agreement to its use to be reached in the Civil Service - the NHS possible is less consistent.
 

Cornishman

Registered User
May 27, 2013
384
0
Hi Cornishman,

There are some problems with complaining to the council and the LGO about the council's remit to provide Nursing care.

It is not too clear in the rules but the test is actually supposed to be carried out by the NHS during the CHC assessment. It is their responsibility. They do not seem to actually do the test because they are always prattling on about complexity etc. of needs instead.

However, they are not allowed to cause the council to behave illegally.

Instead of complaining that the council did not make the Coughlan test (because they don't make it), it might be better to complain that they have accepted nursing care needs that are above their remit. It might also assist you if you got a (CHC knowledgeable) lawyer to confirm your thoughts in a letter along with the complaint.

I regularly refuse to pay on behalf of my mother, insisting that they take her to court. It is entirely proper to insist that the NHS attends court to prove that they do not actually owe the money instead of your loved one. They have never done it

Then at IRP a couple of years down the line I make the case that the care needs are beyond the legal ability of the council to provide them. Then I complain that the NHS did not take Coughlan into account and have tried to make the Council behave illegally.

It generally causes ructions and arguments that the IRP cannot speak for the council, but the point is accepted if it is backed by evidence of needs and proof of procedural failure (especially if it might have influenced the council's behaviour).

Thanks for these thoughts Chris.

Just like Coughlan provides precedent, in a similar vein, my mother's case also has a precedent of its own, insofar as the LA/PCT (as was) decided themselves in 2009 that my mother had quote "a primary health need" and granted her CHC. In order to remove that eligibility (which they've done in very dubious circumstances), I would have thought it reasonable to say the onus was on them to demonstrate why that same primary health need had since ceased, rather than us having to prove that primary health need existed, as is usually the case, because they're stuck with their own decision that it did, and unless my mother is the first person to recover from AD, they're not in a particularly strong position I would suggest (I get all the stuff about need v condition though).

Certainly the weasel words and untruths in the DST attempt to do that, but not in a particularly convincing way, and using 15 month old CH records is hardly compelling stuff.

The NHS guidelines state perhaps more succinctly "Only where successful management of a healthcare need has permanently reduced or removed an ongoing need will this have a bearing on NHS continuing healthcare eligibility".

Although we're currently bogged down in process arguments (because we want to be seen to settle things without recourse to legal action), I'm hopeful a knowledgeable lawyer would drive a coach and horses through the CCG's position, if that's what we're forced to do.
 
Last edited:

Chris-G

Registered User
Jul 11, 2014
105
0
This applies across Government, and is "imported" from the Civil Service, where, it wasn't, in my experience, used lightly. I am aware of applications to use it being rejected and staff spending much time answering correspondence for over a year or longer. You do have to be persistent and very, very vexatious indeed for agreement to its use to be reached in the Civil Service - the NHS possible is less consistent.

Hiya, I usually send a question or two and then wait for around a month before asking for the answers. I never swear or insult or threaten any thing other than court action or exposure to the media....... Nor are my questions vexatious, they are on the button. Questions of course are not complaints yet I am told frequently to complain if I don't like the untrue or inaccurate answers.

Do I detect that I am being steered towards the role of persistent complainant?

Yet the old PCT in 2012 saw fit to refuse "any and all", further correspondence during two CHC appeals. The person writing also stated that to even make a phone call would require her to involve send her security team to enforce the ban.

This was of course after I had exposed that they did not have an inter agency appeals process as is required in the framework from 2009 until 2012.

That a panel had forged DST's and substituted the originals.
That a panel member went on to conduct the next CHC assessment.
That a later panel had substantially completed a DST for the MDT.
That they had altered the MDT's recommendation without exceptional circumstances.
That they had forged another DST and sent it to us as if it was the original.
That they had forged internal documentation and sent it to the LA so that they would charge mum for care.
That they had at extremely high level, lied to mum's MP about this.
Not to mention all the lies of directorial and junior staff in covering up the wrongs.

Not really good enough is it?

Now once again I am banned from corresponding with the CCG's CSU in our area. The reason?..... they did not like a letter that I sent to a Director at the LA because I accused him of being remiss in his role after taking five months to respond to my urgent enquiries.

That delay was explained after once again discovering that there was no agreed inter agency dispute procedure in place. The National Framework requires it.

Then to compound the fault, the LA told me they were using an old SHA procedure from 2009. Whilst the CCG insisted that in the interim they were using their own 2009 procedures. Read above... the NHS did not have a procedure in place until 2012. (That was also admitted by senior staff at an IRP in 2012). They even sent me a copy of the non existent 2009 procedure that they never had in place.

The director told me that my questions were "too hard" for his staff to answer and that was causing them extreme distress! The "hard" question that took five months to answer?..... "Might I see a copy of your inter agency dispute procedure if it is permitted?" It is such a toughie that I even feel distressed repeating it here.... not!

In any case, what were the NHS doing reading correspondence sent to another organisation?
How does such correspondence to the LA affect the NHS?

Of course being banned, (they actually said that "any and all correspondence from you will be ignored"), has meant that I could not make a CHC appeal on behalf of another relative. (We once had five now sadly two).

So I wrote to the CCG and told them that lawyers suggested that if the ability to appeal was withdrawn from a representative because of a ban; then the ban had better have substance and of course the CSU had by refusing correspondence, opened a door to getting a Judge to make the CHC eligibility decision in place of the NHS.

The CCG has handled matters at directorial level ever since in place of the CSU. They even had to accept a very late local appeal.

So it really does not seem to me that the protocol for complainants is in fact used lightly at all.

Everything stated can be verified from the record.

All the best CG.
 

Chris-G

Registered User
Jul 11, 2014
105
0
Thanks for these thoughts Chris.

Just like Coughlan provides precedent, in a similar vein, my mother's case also has a precedent of its own, insofar as the LA/PCT (as was) decided themselves in 2009 that my mother had quote "a primary health need" and granted her CHC. In order to remove that eligibility (which they've done in very dubious circumstances), I would have thought it reasonable to say the onus was on them to demonstrate why that same primary health need had since ceased, rather than us having to prove that primary health need existed, as is usually the case, because they're stuck with their own decision that it did, and unless my mother is the first person to recover from AD, they're not in a particularly strong position I would suggest (I get all the stuff about need v condition though).

Certainly the weasel words and untruths in the DST attempt to do that, but not in a particularly convincing way, and using 15 month old CH records is hardly compelling stuff.

The NHS guidelines state perhaps more succinctly "Only where successful management of a healthcare need has permanently reduced or removed an ongoing need will this have a bearing on NHS continuing healthcare eligibility".

Although we're currently bogged down in process arguments (because we want to be seen to settle things without recourse to legal action), I'm hopeful a knowledgeable lawyer would drive a coach and horses through the CCG's position, if that's what we're forced to do.

Hi Cornisgman,

There are other precedents that are ignored too.
I doubt that many people at even the 3 months review after a first award, that any representative has seen the NHS and the LA using a copy of the original DST.

Yet the Framework actually states that any and all DST assessment copies should be present for comparison (or words to that effect).

It even insists that representatives and the patient if appropriate, should also have these copies too.

You see, the Courts consider that the use of legal precedent is required or cases cannot go forward. They also insist that decision makers (such as CCG panels, DWP managers etc.), must consider the precedents generated by their previous decisions. They stated something like .... without the use of precedent there can be no consistency in decision making.

It might well explain why my mum lost her funding with raised scores whilst the MDT spent around half an hour rowing with us because they had not considered the precedents generated at previous assessments.... "This is a fresh assessment"...... "We are not obliged to compare old DST's"...... "what has the past to do with our assessment today?"..... "We only look at a snapshot of the patient's recent needs"..... etc....

I am sure you have heard similar platitudes.

The Framework actually insists that comparison is carried out.
Any patient that is in receipt of CHC is also supposed to get a very detailed set of reasons why it has been withdrawn. Without knowing why they got it (precedent), how can they assess a lowering or raising of needs without considering any precedent available.

In short they are breaking the rules of both the legal system and the National Framework because it suits them to do so. I cannot believe that these (mostly degree holding) high salaried managers do these things by accident.

Luck... CG
 

Wirralson

Account Closed
May 30, 2012
658
0
Hi Cornisgman,

There are other precedents that are ignored too.
I doubt that many people at even the 3 months review after a first award, that any representative has seen the NHS and the LA using a copy of the original DST.

Yet the Framework actually states that any and all DST assessment copies should be present for comparison (or words to that effect).

It even insists that representatives and the patient if appropriate, should also have these copies too.

You see, the Courts consider that the use of legal precedent is required or cases cannot go forward. They also insist that decision makers (such as CCG panels, DWP managers etc.), must consider the precedents generated by their previous decisions. They stated something like .... without the use of precedent there can be no consistency in decision making.

It might well explain why my mum lost her funding with raised scores whilst the MDT spent around half an hour rowing with us because they had not considered the precedents generated at previous assessments.... "This is a fresh assessment"...... "We are not obliged to compare old DST's"...... "what has the past to do with our assessment today?"..... "We only look at a snapshot of the patient's recent needs"..... etc....

I am sure you have heard similar platitudes.

The Framework actually insists that comparison is carried out.
Any patient that is in receipt of CHC is also supposed to get a very detailed set of reasons why it has been withdrawn. Without knowing why they got it (precedent), how can they assess a lowering or raising of needs without considering any precedent available.

In short they are breaking the rules of both the legal system and the National Framework because it suits them to do so. I cannot believe that these (mostly degree holding) high salaried managers do these things by accident.

Luck... CG

Very few will e degree holding high salaried managers taking the decision. Typically the CHC teams are around Band 4 with a Band 7 supervisor. In the words of one high-salaried NHS manager of my acquaointance the main problem is CHC teams (sometimes) are **** (supply your own expletive)..

W
 
Last edited: