...... this is a very underpaid industry so in the grand scheme of things maybe you've not really been overcharged.
Best wishes x
I know what you're saying CarpeDiem...the carers don't see much of the fee. I pay £18 for 30 minutes personal care. I think for that sort of money I want the full time I have paid for. If I was paying what the carer gets (probably near £7 per HOUR...or whatever the minimum wage is) then I wouldn't be so fussed.
I wish they would pay the carers more money and take less in management fees. But I guess that's capitalism.