Hello, Apologies if I have posted in the wrong location, but I am new to this and not overly familiar with forum chats. I was just wondering if anyone could give any advice based on their own experience regarding how to proceed with the following issue? My partner recently lost her father, and he was the main carer for his wife. My partner's mother is in the later stages of dementia and requires 24/7 type care. My partner's father passed away suddenly and unexpectedly and so we had to look at finding a suitable home in a short period of time. We found what we thought appeared to be a nice home, and also in an ideal location, very close to the immediate family. My partner lives on the other side of the country from the rest of her family, but has always regularly visited them during the holidays, but with all the best will in the world she will not be able to visit her mother as often as she would like. We are not familiar with care homes but our family has looked after my mother-in law for many years. Over that time we have learnt how Alzheimer's has affected her in particular. We know that individual cases vary, and my partner's mother is no exception. We weren't given a great deal of information by the home though, and so we thought we should make them aware of some important factors. We've only sent a couple of emails to the home, but haven't received any acknowledgements or responses. A member of the family went to speak to the Manager recently regarding a separate issue (concerning my mother-in law being left on her own in a communal area late in the evening). The Manager then told this family member that nasty emails had been sent, and that we were trying to tell the Manager how to do their job. We were astounded! The emails were polite, informative and perfectly reasonable. I have never known a company, institution or business to react like this! How is anyone supposed to feedback anything? We would have raised the exact same points via the phone or in person. I'm sure you will appreciate that this is a massive change for all of us, and as mentioned above we live hundreds of miles away, so keeping up to date with my mother-in law's care is essential. We thought that emailing the home would be an efficient way of ensuring that we didn't overlook any important information regarding my mother-in law (my partner's family have been visiting my mother-in law every day and have also been trying to speak to staff at the home). Any advice would be most appreciated.