Hi, my mum lives in a nursing home. She has three lovely friends and a nice room. She was badly malnourished due to neglect in her last care home but has doubled her weight in this one and is happy. My husband and I visit every other day and also provide free entertainment in the form of music and craft. We are popular with staff and residents alike.
We lost the manager and over 21/2 years someone not qualified took over and ruled by shouting, threatening and cutting corners. People left accordingly but she developed a conspiracy of silence and nobody wanted to whistle blow as a result.
Care plans were neglected, staff shortages meant sometimes they were down to 3 or 4 at a shift to cope with 35 nursing patients. Or they worked 24 hours. Moving and handling was all wrong with the same sling used for all and illegal drag lifts were common.
Then I was told mum needed to see the hygienist. Took months for them to arrange as it turned out they hadn't cleaned her teeth at all in 2.5 years with resulting tooth decay. So we went to Safeguarding about the short staff and mums dentist went re the bad teeth and gums. The bad stand in manager even tried to coerce the dentist to hand over his notes so she could cover up. ("don't tell the family!")
The eviction letter was hand posted through our door. No chance to discuss, no talking to mum, nothing! The reason?! We had gone to Safeguarding and therefore wasted valuable management time! (They are charging that back to us!) Even though there is still a Safeguarding Red flag against the home!
The clock is ticking although Safeguarding have raised a section 42 safeguarding concern re mum I am prepared for the worst. Mum is a sweetie; she was 95 last week and has a broken hip so cannot walk and aphasia (no speech) due to a stroke 6 years ago.
Please help! Has anyone else had a similar thing happen. It seems like profit before people again. Talk of shareholders etc.....
We lost the manager and over 21/2 years someone not qualified took over and ruled by shouting, threatening and cutting corners. People left accordingly but she developed a conspiracy of silence and nobody wanted to whistle blow as a result.
Care plans were neglected, staff shortages meant sometimes they were down to 3 or 4 at a shift to cope with 35 nursing patients. Or they worked 24 hours. Moving and handling was all wrong with the same sling used for all and illegal drag lifts were common.
Then I was told mum needed to see the hygienist. Took months for them to arrange as it turned out they hadn't cleaned her teeth at all in 2.5 years with resulting tooth decay. So we went to Safeguarding about the short staff and mums dentist went re the bad teeth and gums. The bad stand in manager even tried to coerce the dentist to hand over his notes so she could cover up. ("don't tell the family!")
The eviction letter was hand posted through our door. No chance to discuss, no talking to mum, nothing! The reason?! We had gone to Safeguarding and therefore wasted valuable management time! (They are charging that back to us!) Even though there is still a Safeguarding Red flag against the home!
The clock is ticking although Safeguarding have raised a section 42 safeguarding concern re mum I am prepared for the worst. Mum is a sweetie; she was 95 last week and has a broken hip so cannot walk and aphasia (no speech) due to a stroke 6 years ago.
Please help! Has anyone else had a similar thing happen. It seems like profit before people again. Talk of shareholders etc.....