just read post and for a laugh (as is not normal) will post my experiance with alliance and leicester
dec 16 phone call to make an appointment
dec 21 visit with Epa, Passport. gas bill (comment no problem)
feb 16 phone call (A & L have no record) make another appointment
feb 28 visit with Epa,passport ,gas bill see laura (ok set that up for you)
may 28th phone call (can take six weeks to go thro but with po strikes give us a bit longer)
back from hols july 19th ring again
speak to angela (I dont know whats happend) Laura is on maternity leave, can you come in again - so yes another visit (third copy of EPA, Passport, Driving licences, Gas bill)
sept 3rd my brother who has co p/a rings and gives them grief
sept 4th they ring me - can I call
sept 5th (dont knowwhats happed can you visit again with EPA, passport,driving licences and gas bill_,which they photo copyied again for the third time !
manager apologises - god dont know whats happened Epa has not gone through but what are you short off ??
me -well I have Paid £2500.00 up to now on mums care fees dont worry we will transfered £3000.00 to your account and I promise this will be sorted out!
oct 26 ring again (angela answered)
hi ange its me julie re mums epa (ange have you not recieved anything yet ? )
me - no
oh dont know whats happened will chase it up ring you back
now nov 1st still not heard
so as I am in the process of selling mums house to pay for her care fees if your loved one has money in alliance and leicester be aware
my solicitor is sorting mums out now as I dont trust them
Moderator note from Brucie: No major problem here but please read my insert that follows.
This post refers to a specific organisation. I am going to quote from part of the new tutorials that you will see when the new TP is launched in the next two weeks.
part of tutorial on recommendations and otherwise said:
Commercial organisationsMention on the public forum of good or bad treatment by named commercial organisations - places that supply goods and services such as banks - should be restricted, if possible, to
* "they were very helpful" and "they were helpful" [e.g. "they were very helpful dealing with Mum's EPA"]
or,
* "they were unhelpful" and "they were very unhelpful"' [e.g. "they were not helpful when I asked advice"]
Add a caveat such as "this is personal experience only, and may not reflect what anyone else may find."
The quality of service of branches and departments of large organisations will be determined by the local personnel.
One bad apple doesn't mean that all are bad - likewise, one great apple doesn't mean the rest are not rotten.
Therefore please do not judge large organisations globally on the basis of your experience, whether as a writer, or a reader.
Use what you read on Talking Point to inform yourself.
Just to repeat, a list such as has been given is not a problem, but I've used this as an opportunity to quote from the new tutorials that I hope will clarify all sorts of things for members.