My husband has been going to his current day centre for about 3-4 years he often complains that he is bored and doesn't like going. He has recently missed a lot of days due to various illnesses during which I have become a lot more confident in leaving him on his own during the day. On Christmas eve I received a letter telling me that due to a high number of absences all service users will be charged 50% of the daily cost when they don't go regardless of the reason in order to guarantee their place being retained. The only exception being if someone else can be found to fill the place. This is effective on 1st January. Is this usual practice?
While a small charge might be acceptable 50% of the daily charge is £27 - a lot of money for nothing. I am also concerned about the lack of notice for a change in conditions. We were told we could talk to them if we have any questions but they were already closed for Christmas so there was no option to talk to them or raise any objections before the change came into force.
I suspect that is illegal to make such changes to conditions without a reasonable amount of notice.
My gut reaction is not to send him back but I am a bit wary of burning my bridges in case he is in more need of a day centre later on and we cannot get a place or he refuses to go.
I would value other peoples opinion.
While a small charge might be acceptable 50% of the daily charge is £27 - a lot of money for nothing. I am also concerned about the lack of notice for a change in conditions. We were told we could talk to them if we have any questions but they were already closed for Christmas so there was no option to talk to them or raise any objections before the change came into force.
I suspect that is illegal to make such changes to conditions without a reasonable amount of notice.
My gut reaction is not to send him back but I am a bit wary of burning my bridges in case he is in more need of a day centre later on and we cannot get a place or he refuses to go.
I would value other peoples opinion.
