Can anyone help please internet question

[Sue J]

Not sure what I am allowed to post re internet providers but mine is the big red one - now it seems I cannot access my email unless I accept all oggle eyed t & Cs which make no sense to me. I don't want to do this, how difficult is it to change providers and emails? I'd be grateful for any advice.
Thanks
Sue

 

[jeany123]

I think you have to accept T&Cs when you sign up no matter which one you use,

 

[Noorza]

If you google "googlemail" you can get a free email account very easily.

 

[Sue J]

I think you have to accept T&Cs when you sign up no matter which one you use,

Thanks for your reply Jeany, no this a new message to log into my account which I have had for years! I signed up to T&Cs with original company not the ogle eyed oneIt is a mistake by the big red company making assumptions that their customers know everything that they do about their business.

It seems they have resolved it now - I had better not say how

As long as I can get into my account in the normal way I am content, change to technical things I can't cope with

Thanks Noorza, but that is just what I didn't want, if above works I wont need a new one. Thanks again

 

[jeany123]

Oh I see Sue, I'm pleased you have sorted it

 

[Sue J]

Same problem again today, I can't log into my email without signing up to gmail I don't want that if anyone can help I'd be grateful
thanks
Sue

 

[nitram]

You can post the name of your ISP.

Are you trying to access your email directly via the web or are you using a client - windows live, thunderbird,...

Can you post the part of your email address after the @

 

[Sue J]

ntlworld.com, via the web I think?

My ISP is Virgin

 

[nitram]

email via web or client?
Are you on-net (cable) or off-net (via BT phone line)?

EDIT
You got the bit about via the web during the time edits don't show up.

 

[Sue J]

cable

 

[nitram]

If you are not already doing it try signing in at

http://mail.ntlworld.com/

 

[nitram]

Does this apply to you

http://help.virginmedia.com/system/...TY=us&VM_CUSTOMER_TYPE=Cable&buspart=EC_SM_74

 

[Sue J]

If you are not already doing it try signing in at

http://mail.ntlworld.com/

Thank you Nitram, sorry I tried restarting computer to see if that might help.

I have successfully got in with above link. Thank you very much

 

[Sue J]

Does this apply to you

http://help.virginmedia.com/system/...TY=us&VM_CUSTOMER_TYPE=Cable&buspart=EC_SM_74

I don't use a google account have always been with ntlworld which Virgin tookover

 

[nitram]

"...Thank you Nitram, sorry I tried restarting computer to see if that might help.

I have successfully got in with above link. Thank you very much..."

Did you try the link that was failing after the restart?

 

[Sue J]

"...Thank you Nitram, sorry I tried restarting computer to see if that might help.

I have successfully got in with above link. Thank you very much..."

Did you try the link that was failing after the restart?

Yes it was after the restart.

 

[nitram]

Hope it continues to work, if not post again with as much information as you can.

 

[Sue J]

Hope it continues to work, if not post again with as much information as you can.

Thank you very much Nitram, if I can't get in from my old bookmarks I'll try the link in this thread again.

 

[nitram]

The difference with the link and the way you used to access email is that authentication for your email account and your internet account are done in reversed order.

No guarantees it will always work!!!

 

[Sue J]

The difference with the link and the way you used to access email is that authentication for your email account and your internet account are done in reversed order.

No guarantees it will always work!!!

That's a bit double dutch for me at the moment, I realise it may not always work and on a better day I'll get onto Virgin to try and get them to sort it properly. In the meantime I'm thankful it works