Is it right that Kent County Council can refuse to do a care referrals? I've been waiting for an assessment for my mum and a carer assessment, and they tell me im only entitled to a telephone assessment but not entitled to someone come to the home.
Am I right in thinking that they cannot refuse a referral? I cant understand how a telephone conversation will cover all my mothers needs.
Has anyone else had trouble with Kent County Council ?
Am I right in thinking that they cannot refuse a referral? I cant understand how a telephone conversation will cover all my mothers needs.
Has anyone else had trouble with Kent County Council ?