Hi my stepfather has been in a nursing home for 2 months. I sent off all the documents for a finance assessment, the assessment team contacted me to say his savings account passbook needed to have interest put on, they said they were returning the passbook for me to update. Three weeks later it turned up,the address was wrong and it was only due to the postman knowing my name that it found it’s way to me.Inside was a stamped addressed return envelope and cover letter but no passbook,l phoned them to alert them to situation, they insisted they sent it and have said my stepfather will be charged full amount but will be refunded once matter has reached satisfactory conclusion, l went to the bank today to ask for the details of this account,they would not deal with me as I have no power of attorney, surely it is not right to charge my stepfather full care costs when they have lost his passbook, l wouldn’t mind but it only had about 3 hundred pounds in it and in total he only has fourteen thousand in all. My stepfather owns his house but his wife resides there. Can anyone advise please.