Not so if someone is in a LA owned nursing home. My first port of call if I was unhappy about something would have been the Adult Services of my local authority. I never had to but was witness to how quickly they get involved it there is a complaint of any kind. Meetings were arranged for all relatives immediately and matters were addressed with extra staff brought in and experts visiting at all times. The complain was nothing to do with abuse or care in any way either. It is one reason I was glad my husband was in such a home which I chose for a number of reasons but mainly because it was the only one of 15 visited that I really liked.Up till April 2015 the simple answer was no one. There were the offences of assault, certain breaches of Health & Safety and some rarely used offences under the Mental Health Act. However following the Stafford Hospital and Winterbourne View enquiries new offences came into law in April 2015 and it is believed the first prosecution concluded yesterday.