Does anyone else get infuriated with the templated response of organisations who state ' we have thoroughly investigated and lessons have been learned ' ?
![www.bbc.co.uk](https://ichef.bbci.co.uk/news/1024/branded_news/3415/live/4a51f500-387c-11ef-8a0a-5d92815c72ec.jpg)
Runcorn care home accused of neglect by elderly resident's mother
BBC analysis shows nearly 20% of England's care homes - some 2,500 facilities - "require improvement".
www.bbc.co.uk