Along with my husband and my sister I have PoA for financial and Welfare issues for my Mum, who is 85 and has a diagnosis of Alzheimers. She lives alone and has carers in daily and some good friends. We all live a considerable distance away and visit when on holiday from our work. I have registered the PoA with her bank, Nat West, as well as with Dept of W and P when I applied for attendance allowance for her. Most recently I wrote to both Legal and General and SAGA and asked them to alter the address for correspondence to me, two reasons; one Mum tends to file things in one big heap and I might miss something important, secondly she can get in a bit of a state about accounts etc. and it can take me quite a while to get her out of that state. Legal and general accepted the certified copy from solicitor, together with proof of ID, and having sent written request from all those with Pof A they have now actioned my request. SAGA are refusing to accept the certified copy, they say it must have the solicitor's details on the front page. The solicitor says this is not the case and that they are in breach of the Code of Practice with their refusal. I re-tried and included the solicitor's covering letter which gave all of his address details etc. They are still refusing to accept the certified copy. Not quite sure where to go next, any ideas?