This is a new thread with an old theme and I am embarassed to be starting it, cos you have all already contributed your thoughts. Just wondered if some new ideas might come from new people.
Still not happy with mum's care home. Today she was not wearing a bra. Mum has very pendulous breasts, doesn't feel comfortable without a bra. Last week she also had no bra, said it had gone to the laundry and not come back. Now she had THREE bras in August, so where are the other two, all labelled with her name. I had to go out today and buy two more bras. 5 bras in 8 months. Same with knickers, a 6-pack every month. There will be no money left for mum's fees at this rate. Tights can't have the name sewn in, so I have no idea what happens to those when sent for washing. They just disappear, it is a 5-pack per week, £2.50 from M&S.
It doesn't distress her as such, I am pleased to say, it annoys her. She said, quite sensibly "I'm not sending anything else for washing cos it doesn't come back. I'd rather stay dirty and have my own things to wear". Not good enough is it?
Of course, I could do her washing for her, would gladly do so, she isn't a fusspot, wouldn't want everything changing daily, but why should I when I am paying £485 a week for her care?
What do I do? Some of you reading this will know that I am no good at complaining. I am really not. Despite having a reasonably high-level position in a University, I am just not a complainer. I am an acceptor of things. If I go to complain, I will do it wrong, I will be aggressive. And the first point that the other person says to excuse the situation, I will accept as reasonable. I will go home with nothing sorted.
The Home is part of a group. Should I complain to the group? Or should I stick with the manager of the home? Should I write to her? Or should I do it face to face (gulp!).
Of course it is not just the washing, it is other things, like she still has a broken toilet seat, I am still not notified when the doctor is called, mum is telling me this week about a waterworks problem, I have no idea what problem that is. I hope it isnt cystitis, cos she is prone to that.
The manager is not on duty on Saturdays. I went to find a senior care assistant but she had to go into town to get extra toilet rolls, the juniors had no idea how to deal with me. Seems it is often like this.
Perhaps I don't see the full picture. There are some residents who stay in their own rooms all day, and the staff tend to devote time to them rather than those in the communal lounge. I suppose that is right, but basically more staff are needed!
People have said "move your mum", but I have recently investigated alternative homes in the area and none have any vancanies. So I am stuck. I could cry.
Love
Margaret
Still not happy with mum's care home. Today she was not wearing a bra. Mum has very pendulous breasts, doesn't feel comfortable without a bra. Last week she also had no bra, said it had gone to the laundry and not come back. Now she had THREE bras in August, so where are the other two, all labelled with her name. I had to go out today and buy two more bras. 5 bras in 8 months. Same with knickers, a 6-pack every month. There will be no money left for mum's fees at this rate. Tights can't have the name sewn in, so I have no idea what happens to those when sent for washing. They just disappear, it is a 5-pack per week, £2.50 from M&S.
It doesn't distress her as such, I am pleased to say, it annoys her. She said, quite sensibly "I'm not sending anything else for washing cos it doesn't come back. I'd rather stay dirty and have my own things to wear". Not good enough is it?
Of course, I could do her washing for her, would gladly do so, she isn't a fusspot, wouldn't want everything changing daily, but why should I when I am paying £485 a week for her care?
What do I do? Some of you reading this will know that I am no good at complaining. I am really not. Despite having a reasonably high-level position in a University, I am just not a complainer. I am an acceptor of things. If I go to complain, I will do it wrong, I will be aggressive. And the first point that the other person says to excuse the situation, I will accept as reasonable. I will go home with nothing sorted.
The Home is part of a group. Should I complain to the group? Or should I stick with the manager of the home? Should I write to her? Or should I do it face to face (gulp!).
Of course it is not just the washing, it is other things, like she still has a broken toilet seat, I am still not notified when the doctor is called, mum is telling me this week about a waterworks problem, I have no idea what problem that is. I hope it isnt cystitis, cos she is prone to that.
The manager is not on duty on Saturdays. I went to find a senior care assistant but she had to go into town to get extra toilet rolls, the juniors had no idea how to deal with me. Seems it is often like this.
Perhaps I don't see the full picture. There are some residents who stay in their own rooms all day, and the staff tend to devote time to them rather than those in the communal lounge. I suppose that is right, but basically more staff are needed!
People have said "move your mum", but I have recently investigated alternative homes in the area and none have any vancanies. So I am stuck. I could cry.
Love
Margaret